Austudy cancellations and restorations 010-04090000

This document outlines procedures relating to the cancellation and restoration of Austudy payments.

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Cancellation of Austudy

Austudy payments may be cancelled automatically by the system, manually by a Service Officer or online by a customer:

• Automatic cancellation occurs when the student loses entitlement in some way, for example, the student course end date coded on the system is reached
• Manual cancellation occurs when:
• a Service Officer cancels a customer’s payment based on the application of Social Security Law, or
• the customer requests the cancellation
• Eligible customers can cancel their payment via the Cancel my current payment option online

Restoration of Austudy

Restoration of Austudy should only happen where the following conditions are met:

• the cancellation reason is restorable,
• the customer's eligibility and ongoing entitlement from the appropriate date has been established, and
• relevant information is updated in the customer's record prior to restoring the payment (where there have been changes in the customer's circumstances), to avoid arrears

Note: evidence that the customer has met undertaking full time study or participation requirements may be needed for the periods of restoration.

Contents

Cancellation of Austudy or Youth Allowance (YA) students and Australian Apprentices

Restoration of Youth Allowance (YA) or Austudy for full-time students and Australian Apprentices