Negotiating an Activity Agreement for Youth Allowance (YA) students returning to study after discontinuing a previous course 010-06090030

A Youth Allowance (YA) student who is returning to study full time in a new tertiary course after previously starting, but not completing a different tertiary course, is needed to enter into an Activity Agreement. The exception to this is when the person withdrew from or failed the previous tertiary course due to exceptional circumstances. This means the student will have to complete the second (or subsequent) course within the time allowed for that course, unless there are special circumstances preventing them from doing so.

An Activity Agreement is usually required where the new course and the discontinued course are at the same level of study.

Note: if a student returns to study in the same type of course (for example, Bachelor of Arts) at a different education provider, it is considered to be a new course.

YA tertiary students will be subject to a YA Activity Agreement (within the online claim) if they advise in their online claim:

• they have only tried one previous incomplete tertiary course, and
• they have not withdrawn or failed due to exceptional circumstances

The YA Activity Agreement will display a personalised agreement with a declaration and allow the customer to agree/disagree.

In the following circumstances, the Activity Agreement will need to be negotiated manually:

• the study information provided in the online claim is incorrect
• there are multiple incomplete tertiary courses at the same level of study

Do not hold claims awaiting the return of or agreement to a YA Activity Agreement:

• finalise the claim
• issue the activity agreement, and
• set a review. See the Process page

When it is determined that an Activity Agreement is required, or the customer has not agreed to the terms of the agreement within the online claim, complete and issue a Youth Allowance tertiary student Activity Agreement (SY103).

Note: these forms can be pre-filled with the customer's details before printing.

The Manage Activity Agreements for Students screen in the Student Activity Agreement workflow in Customer First is used to record or view information contained in an Activity Agreement unless the Activity Agreement was automatically generated in an online claim. In these circumstances, view the Activity Agreement within the Process Direct claim Slider. 'YAAA' will display on the Claim DOC Summary Line in the customer's document list.

To remain eligible for YA, a student must be making satisfactory progress in their course.