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Commonwealth Scholarships 010-07030060

This document outlines information on how to action advice received regarding Commonwealth Scholarships.

Process to action updates to Commonwealth Scholarship Offers

Table 1: This table describes the process to follow when advice has been received regarding Commonwealth Scholarships.

Step	Action
1	Customer Contact + Read more ... Has the customer contacted to update Indigenous Commonwealth Scholarships funded under the Indigenous Student Success Program (ISSP)? Yes, go to Step 2 No, see Assessing scholarship income, procedure ends here
2	Student Payment Review - Scholarship Review + Read more ... To determine if the customer is contacting in relation to a Student Payment Review, check the following in Process Direct: Student Payment Review Doc in Notes TCSI Initiation Letter Communications Out in Snapshot Outstanding Change of Circumstances activity in Transactions Is the customer contacting in relation to an outstanding Student Payment Review? Yes, see Student Payment Circumstance Updates (Student Payment Reviews) No, go to Step 3
3	Check the Higher Education Scholarship Summary screen + Read more ... Process Direct Commonwealth Scholarships are displayed on the HESD screen. Select Add to Record Status Scholarship Type. select: CEC - Scholarship funded under the ISSP that assists with education costs (previously Commonwealth Education Costs Scholarship/Indigenous CECS) CAS - Scholarship funded under the ISSP that assists with accommodation and/or relocation costs (previously Commonwealth Accommodation Scholarship/Indigenous CAS) IAS - Indigenous Access Scholarship refers to the Indigenous Access Scholarship that: – was previously offered as part of the Indigenous CAS under Commonwealth Scholarship Program Guidelines prior to 1 January 2017, and – cannot be offered to new higher education students after this date Start Date and End Date for the period to which the relevant scholarship relates Scholarship "ON" ind - displays whether or not the customer receives the associated Commonwealth Scholarship(s) Customer First Commonwealth Scholarships are displayed on the HESS screen. Type: ‘CEC’ refers to scholarships funded under the ISSP that assists with education costs (previously Commonwealth Education Costs Scholarship/Indigenous CECS) Type: ‘CAS’ refers to scholarships funded under the ISSP that assists with accommodation and/or relocation costs (previously Commonwealth Accommodation Scholarship/Indigenous CAS) Type: ‘IAS’ refers to the Indigenous Access Scholarship that was previously offered as part of the Indigenous CAS under Commonwealth Scholarship Program Guidelines prior to 1 January 2017 and cannot be offered to new higher education students after this date Rec: field displays whether or not the customer receives the associated Commonwealth Scholarship(s). Date: field indicates the period to which the relevant scholarship relates. Is the customer advising of a Commonwealth Scholarship(s) for a period already recorded? Yes, no further action is required. Procedure ends here No, go to Step 4
4	HESS screen is inaccurate + Read more ... If the customer is advising they: have been offered a scholarship funded under the ISSP that assists with education and/or accommodation/relocation costs (CECS or CAS), go to Step 5 are no longer in receipt of the Commonwealth Scholarship, go to Step 6 have accepted an offer or received a scholarship funded under the ISSP that assists with education costs (CECS), go to Step 7 have accepted an offer or received a scholarships funded under the ISSP that assists with accommodation and/or relocation costs (CAS), go to Step 8
5	Commonwealth Scholarship Offered + Read more ... Customers may be offered a Commonwealth Scholarship from a higher education provider. Before deciding to accept the Commonwealth scholarship discuss with the customer: a scholarship funded under the ISSP that assists with education costs (CECS) precludes the payment of SSL. Refer to Student Start-up Loan scholarships funded under the ISSP that assists with accommodation and/or relocation costs (CAS) precludes the payment of a Relocation Scholarship (RS) or Residential Costs Option (RCO) for the same relevant scholarship period. For more information regarding Relocation Scholarship, refer to Relocation Scholarship (RS) eligibility. For more information regarding Residential Costs option, refer to Payment of Residential Cost Option (RCO) for ABSTUDY and ABSTUDY PES. IAS does not preclude payment of SSS, SSL or RS, but was only offered to students who met Commonwealth Scholarship Program guidelines prior to 1 January 2017. The student will need to seek further advice from the education provider regarding their offer. Will the customer accept the offer? Yes, and it relates to a scholarship funded under the ISSP that assists with education costs (CECS), go to Step 7 scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS), go to Step 8 No, procedure ends here
6	Ceased receiving Commonwealth Scholarship + Read more ... Where the customer advises they no longer receive a Commonwealth Scholarship Customer First/Customer Record or Process Direct: Update the HESD End Date as: CAS (scholarship funded under the ISSP that assists with accommodation and/or relocation costs) 31 December of the calendar year CECS (scholarship funded under the ISSP that assists with education costs) 30 June or 31 December of the calendar year Finalise activity Record a DOC Procedure ends here.
7	Accepted scholarship funded under the ISSP that assists with education costs (CECS) + Read more ... Customer advises they did receive or will receive a scholarship funded under the ISSP that assists with education costs (CECS). Record the Commonwealth Scholarship(s) on the Higher Education Scholarship Details (HESD) screen in: Process Direct Select Add Scholarship Type: select CEC - Commonwealth Education Costs Scholarship Start date: – 1 January (appropriate year) for period 1 Jan to June, or – 1 July (appropriate year) for period 2 July to December End Date: leave blank Scholarship "ON" ind: select Y - Yes Select Save Assess the activity Record a DOC Customer First/Customer Record Type: ‘CEC’ Receives: Y Start date to be entered as: – 1 January (appropriate year) for period 1 Jan to June or – 1 July (appropriate year) for period 2 July to December End Date: leave blank Finalise activity Record a DOC Procedure ends here.
8	Residential Cost Option (RCO) + Read more ... Customers who have elected to receive ABSTUDY Residential Costs Option (RCO) cannot receive a scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS) in the same relevant scholarship period. If a customer advises they have received a scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS), check the record to determine if they were also receiving ABSTUDY RCO in the same relevant scholarship period. The Address Details (AD) screen will display the Sharer Status: field with a code of RCO. Is the customer receiving or has been receiving ABSTUDY RCO payments in the relevant scholarship period? Yes, contact the student and advise them: RCO and scholarship(s) funded under the ISSP that assist with accommodation and/or relocation costs (CAS), cannot be received for the same relevant scholarship period they must decide whether receipt of RCO, or receipt of a scholarship funded under the ISSP that assists with accommodation and/or relocation costs and various Living Allowance entitlements is the most beneficial if they accept the RCO, they must decline the scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS) from the higher education provider. Record the conversation in a DOC. Procedure ends here if they accept a scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS), Services Australia will end RCO. Record the conversation in a DOC No, go to Step 9
9	Accepted scholarship funded under the ISSP that assists with accommodation and/or relocation costs (CAS) + Read more ... Customer advises they did receive or will receive a scholarship funded under the ISSP that assists accommodation and/or relocation costs (CAS). Record the Commonwealth Scholarship(s) on the Higher Education Scholarship Details (HESD) screen in: Process Direct Select Add Scholarship Type: select CASEC - Commonwealth Education Accommodation Costs Scholarship Start date: – 1 January (appropriate year) for period 1 Jan to June, or – 1 July (appropriate year) for period 2 July to December End Date: leave blank Scholarship "ON" ind: select Y - Yes Select Save Assess the activity Record a DOC Customer First/Customer Record Type: ‘CAS’ Receives: Y Start date to be entered as: – 1 January (appropriate year) for period 1 Jan to June, or – 1 July (appropriate year) for period 2 July to December End Date: leave blank Finalise activity Record a DOC Procedure ends here.