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Progress of claim - ABSTUDY 010-19071541

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This document outlines how to provide advice on the progress of an ABSTUDY claim.

Progress of ABSTUDY claims

Customer claim enquires include:

  • confirmation of submitted claim
  • confirmation of acceptance of supporting documentation
  • advice of further information required for claim assessment
  • claim progress
  • cancellation or withdrawal of claim
  • financial hardship
  • a change in their circumstances since the claim was submitted

As ABSTUDY claims are processed in Customer First and Process Direct, the claiming process between payments and the process for checking the progress of the claim varies.

The Resources page contains links to the Services Australia website phone us.

ABSTUDY eligibility and requirements

Claiming ABSTUDY

Completing an ABSTUDY form

Assessing ABSTUDY claims

Processing arrangements for ABSTUDY claims and enquiries