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Service Officer training requirements for My Health Record system access 011-04130010

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This document outlines information about the training requirements for Service Officers who require access to process My Health Record opt-out questions.

Training to process My Health Record opt-out questions

Training to process My Health Record opt-out questions on Services Australia forms is not required; however Service Officers are encouraged to familiarise themselves with Processing My Health Record options – tips and error reporting.

Service Officers need to ensure they follow the appropriate procedures when processing My Health Record opt-out questions.

See also:

Newborn child enrolments in Medicare

Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS)

Amend customer entitlement details in the Consumer Directory Maintenance System (CDMS) for Medicare

All other My Health Record registrations and enquiries are handled by the My Health Record System Operator.

The Resources page contains a link to My Health Record contact details.

Newborn child enrolments in Medicare

Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS)

Amend customer entitlement details in the Consumer Directory Maintenance System (CDMS) for Medicare

The My Health Record system – Your Health

My Health Record for individuals

My Health Record for children/dependants

Service Now - Customer Service Management for My Health Record