View and update a child's immunisation status and assess or update immunisation exemptions for Family Tax Benefit (FTB) 011-10170030

Australian Immunisation Register (AIR)

Families override contacts

For referral webforms, see Families, Paid Parental Leave, Child Care and Business Release Management > Related links > Families Override Contacts Program

Level 2 Policy Helpdesk

This process does not apply if the customer disagrees with the immunisation status held on the child's Centrelink record.

Within the Child Immunisation Summary, the following display issue must be referred by a Service Support Officer (SSO) to ICT when encountered by processing or telephony staff:

If information contained on the customer's record, for example child details on the Child Selection (CHS) screen or AIR link status details on the Medicare Information (MEI) screen is not replicated in the Child Immunisation Summary.

The ICT Referral Request webform is available from Business Process and Design Branch > Featured Content > FCC Referral Process.

Australian Immunisation Register (AIR) - immunisation history form (IM013)

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: SSO referral to Centrelink AIR Liaison team for override

Hello,

Please code an Immunisation override for the following customer:

CUSTOMER CRN:

CUSTOMER NAME:

CHILD CRN:

CHILD NAME:

CHILD DOB:

CHILD DOD:

Payment Type:

Claim activity AMR/CID:

Date child met Immunisation:

Reason for override:

Additional information on how the customer meets the criteria for an override is documented on the record.

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Service Support Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: SSO referral to Centrelink AIR Liaison team for investigation

Hello,

The customer has confirmed the following child is meeting immunisation requirements however the child is not listed as Up to Date.

The child is linked with AIR on the IMD/MEI screens.

A refresh has been completed on the MEI screen and the outcome has not changed.

Can you please investigate the reason why AIR information has not transferred correctly?

CUSTOMER CRN:

CUSTOMER NAME:

CHILD CRN:

CHILD NAME:

CHILD DOB:

Payment Type:

Date child met Immunisation:

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Service Support Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: Response: Override request APPROVED

Hello,

Thank you for your referral.

It has been confirmed with the AIR that child (Child CRN) met immunisation requirements for the period (Relevant period).

FTB Override has been coded accordingly and arrears of (Arrears amount) has been paid to the customer.

CUSTOMER CRN:

CUSTOMER NAME:

CHILD CRN:

CHILD NAME:

CHILD DOB:

Payment Type:

Date child met Immunisation:

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Centrelink AIR Liaison Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: Response: Override request REJECTED

Hello,

Thank you for your referral.

It has been confirmed with the AIR that child (Child CRN) did not meet immunisation requirements for the period (Relevant period).

Override is not required.

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Centrelink AIR Liaison Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: Investigation complete

Hello,

The Centrelink AIR Liaison team has completed corrective action and now child (Child name) immunisation status is showing correctly.

No further action is required.

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Centrelink AIR Liaison Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Subject line: ACTION: Confirmation of child immunisation details

Hello,

Please provide the requested information for the following customer:

CUSTOMER CRN:

CUSTOMER NAME:

CHILD CRN:

CHILD NAME:

CHILD DOB:

CRITICAL DATE:

1. Did the child (the individual) meet immunisation requirements on the critical date?

AIR staff response: The individual met/did not meet.

2. If the individual met requirements on the critical date, provide the date of the last immunisation event (LIUE date) relevant to the critical date.

AIR staff response: The LIUE date was DD/MM/YYYY.

3. If the individual did not meet requirements provide the earliest date following the critical date where the individual met immunisation requirements.

AIR staff response: The individual has since met requirements from DD/MM/YYYY.

4. Is further information required for a review?

AIR staff response: (Optional question, remove or include additional questions and details where applicable.)

Act Reference

The limiting provision in subsection 107(1AA) of the Family Assistance Administration Act 1999 prevents paying arrears for FTB Part A (including FTB Part A supplement) for any period earlier than the beginning of the financial year prior to the one in which the review takes place. Cases where this limitation does not apply are under s105A (income related).

Privacy and your personal information

Please be aware that there may be risks with sending personal information through unsecured networks or email channels.

The privacy and security of your personal information is important to us and is protected by law. We collect this information so we can process and manage your applications and payments and provide services to you. We only share information with other parties where you have agreed, or where the law allows or requires it. For more information, visit the Services Australia website.

Yours sincerely

Centrelink AIR Liaison Officer

Staff must use this email classification- OFFICIAL:Sensitive > Personal privacy. See Security Markings.

Hi Team,

We have recently recorded LIUE date override for the case below, however due to section under s107(1AA) of the FA Admin Act , arrears have been limited to the period after xx/xx/xxxx.

1. As the customer had contacted on the xx/xx/xxxx should arrears be payable for xx/xx/xxxx to xx/xx/xxxx?

2. AIR have confirmed that due to system error the change of status from No to Yes was not provided on xx/xx/xxxx. If the system had functioned correctly the child would have met requirements on the xx/xx/xxxx when the clm was granted and arrears paid from xx/xx/xxxx would not have been reduced. As the error has been identified and this is the sole cause of the delay is it possible to review the rate payable from xx/xx/xxxx under section 105 of the FAAA where the Secretary Reviews the decision on their own initiative?

3. If the answer to the two previous questions is No, can this be referred directly to CDDA?

Allowable timeframe override

An FTB Part A rate reduction due to immunisation can only be reassessed up to 1 July of the previous financial year.

Example - child met requirements before 1 July of the previous financial year: An FTB Part A rate reduction has been applied from 1 December 2022 due to a child not meeting immunisation requirements. On 17 July 2025, the AIR provides an updated immunisation status, with a Last Immunisation Update Event (LIUE) date of 30 November 2022.

The customer's FTB Part A is reassessed. Due to the allowable timeframe, the FTB Part A rate reduction due to immunisation is reassessed for the period 1 July 2024 to 16 July 2025. The FTB Part A rate reduction for the period 1 December 2022 to 30 June 2024 does not change. If the customer meets all other eligibility requirements, an immunisation override can be recorded to reassess the rate of FTB Part A for the period 1 December 2022 to 30 June 2024.

Permanent humanitarian visa holder

Example - Customer and child arrive in Australia on separate dates: A customer has arrived in Australia on a 200 visa on 1 October 2024 but the child does not arrive in Australia until 15 October 2024. The exemption start date can be no earlier than 15 October 2024 and can be applied until 14 April 2025 if eligible requirements are satisfied.

At the time of assessment, if there is information available on the customer's record which shows the child became up to date with their immunisations on 10 November 2024, the exemption can only be applied up until 9 November 2024, the date before the child met immunisation requirements.

Example - Customer commences care after the date the child arrived in Australia: A customer has arrived in Australia on a 200 visa on 10 November 2024. Their young nephew arrives in Australia on the 17 November 2024. The nephew is placed into the customer's care on the 26 November 2024. If all eligibility requirements are satisfied, the exemption start date can be no earlier than 26 November 2024 as this is the date the customer commenced care of the child.

The exemption can only be applied up until the earlier of, 16 May 2025 (6 months after child's first arrival into Australia) or the date before the child met immunisation requirements.