Claim management - Medicare Compensation Recovery 011-15040010
Expand allCase note templates
Do not share this attachment externally. See Freedom of Information - Information Publication Scheme.
Medicare Compensation Recovery case note templates
General processing abbreviations and acronyms
Table 1: this table contains standard abbreviations and acronyms used in Medicare Compensation Recovery. Staff should use the standard Case notes template instead of free text where possible.
|
Abbreviation |
Description |
|
AAT |
Administrative Appeals Tribunal |
|
AP |
Advance Payment |
|
ATP |
Authorised Third Party |
|
BPA |
Bulk Payment Agreement |
|
C/- |
Care of |
|
CCMS |
Compensation Case Management System |
|
CDMS |
Consumer Directory Maintenance System |
|
CHQ |
Cheque |
|
DEC |
Declaration |
|
DOB |
Date of Birth |
|
DOC |
Document |
|
DOI |
Date of injury or illness |
|
DOJ |
Date of judgment |
|
DOS |
Date of settlement |
|
DRP |
Debt Recovery Parramatta |
|
EFT |
Electronic Funds Transfer |
|
EXT |
Extension |
|
FOI |
Freedom of Information |
|
HOSC ACT |
Health and Other Services (Compensation) Act 1995 |
|
LPS |
Local Peer Support |
|
MCR |
Medicare Compensation Recovery |
|
NFA |
No further action |
|
NOC |
Notice of charge |
|
NOI |
Nature of injury or illness |
|
NOJ |
Notice of judgment or settlement |
|
NOPB |
Notice of past benefits |
|
NORA |
Notice of reimbursement arrangement |
|
NOS |
Notice of settlement |
|
NTC |
Notice to claimant |
|
OB |
Operational Blueprint |
|
PM |
Program Management |
|
QC |
Quality Checking |
|
QCL |
Quality Call Listening |
|
REF |
Reference |
|
ROI |
Release of Information |
|
RTS |
Return to sender |
|
SAP |
Systems, Applications & Products Financial Accounting |
|
SBC |
Statement by claimant |
|
SD |
Service Delivery |
|
SO |
Service Officer |
|
SOL |
Solicitor |
|
SSO5 |
Service Support Officer APS5 |
|
STAT DEC |
Statutory Declaration |
|
TAC |
Transport Accident Commission |
|
TL |
Team Leader |
|
TPA |
Third party authority. |
|
WIN |
Work item number |
|
X-REF |
Cross referenced |
Sensitivity indicators
Table 2
|
Sensitive indicator |
Keyword |
Comments |
|
Terminal illness/injury |
TEMINJ |
Information received indicates that a customer has <2years life expectancy |
|
Bulk Payment Agreement (BPA) |
BPYA |
Processed by Program Management |
|
Interpreter required |
INTERP |
For customers who require a telephone interpreter |
|
Hearing or visually impaired |
IMPAIR |
Web and alternative accessibility assistance for customers |
|
Remote location |
REMLOC |
For customers residing in remote locations |
|
High profile |
HGHPRO |
Processed by Program Management: Claims that are a high profile, including ministerial complaints |
|
Staff |
STFCLM |
Processed by Program Management: Service Delivery staff with compensation claims |
|
Restricted Service |
RSTRCT |
Customers with restricted services enforced via CIRT process |
|
Priority 1 |
PIR001 |
Priority 1 indicator (WLM use ONLY) |
|
Priority 2 |
PIR002 |
Priority 2 indicator (WLM use ONLY) |
|
Priority 3 |
PIR003 |
Priority 3 indicator (WLM use ONLY) |