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Close, terminate or reopen a claim - Medicare Compensation Recovery 011-15040040



Actions available on closed versus terminated claims

Table 1

Action

Closed claim

Terminated claim

Issue a refusal letter

Yes

No

Issue a letter for incomplete documents

Yes

Yes

Update contact details on the claim

Yes

Yes

Resend a copy of previously issued correspondence, including with an address change

Yes

Yes

Attach a document to the claim

Yes

Yes

Record a case note

Yes

Yes

Unlink documents

Yes

Yes

Send stale cheque correspondence

Yes

Yes