Lodgement of newborn child enrolments in Medicare at service centre 011-19042336

Does the customer require a Medicare card for the newborn child due to immediate medical care?

• Yes, go to Step 2
• No, go to Step 3

• Yes, go to Step 3
• No, if the customer also wants to lodge an online claim for family assistance, for example, for Family Tax Benefit, Parental Leave Pay or Dad and Partner Pay, advise the customer to lodge via myGov (unless there is an immediate medical need for Medicare card, go to Step 7)

Sight the form and check the following:

• both the applicant and partner (if applicable) have signed the form
• proof of birth section has been completed by the doctor or midwife
• official hospital stamp is present
• applicant’s Medicare number is included

Are all sections on the form complete?

• Yes, go to Step 6
• No, go to Step 4

Note: if the customer is not the applicant, they must be the partner or legal guardian. If the form is lodged by anyone else, Services Australia will accept the form but not conduct any face-to-face action or interview at this time. The form will be scanned to the Customer Reference Number (CRN) to be processed as part of the Medicare Newborn Manual Enrolments (MAENROL) process as the Medicare card cannot be given to a third party. See Processing newborn child enrolments in Medicare.

• If the form is incomplete or missing details, ask the applicant to complete the form
• If the proof of birth section is incomplete or missing details, seek clarification from the hospital verbally about the:
• sex of the child
• mother's name, if illegible
• date of birth of newborn

Is the form now complete?

• Yes, go to Step 6
• No, go to Step 5

If the form is still incomplete because it has:

• no signature from the applicant and/or partner, give the form back and advise the customer to obtain signatures and re-lodge via digital lodgement option. Procedure ends here
• no proof of birth section completed by the doctor or midwife with registration number and contact details and/or no official hospital stamp:
• if the customer can provide alternate acceptable proof of birth for the newborn child in the interview, go to Step 6
• if the customer cannot provide the alternative proof of birth, give the form back and advise the customer to obtain proof of birth and re-lodge via digital lodgement option. Procedure ends here

Accept the completed FA081.

Does the customer have an immediate medical need for the Medicare card?

• Yes, go to Step 7
• No,
• Advise the customer the Medicare card will be mailed to the group contact listed on the card
• Scan FA081 to the applicant’s Customer Reference Number (CRN) via the Multi-function Device (MFD) in the service centre. Note: If the customer expressly states they do not want to have a CRN created or the FA081 filed on their CRN, complete the enrolment and batch as per current batching processes
• Store FA081 on site
• Procedure ends here

Complete the Medicare enrolment, Medicare Safety Net and My Health Record registration or opt-out as a face-to-face service, see Process newborn child enrolment to existing Medicare card in CDMS table.

If the applicant has indicated they:

• want to add the newborn to their Safety Net, see Register children (including children in care) for Medicare Safety Net
• do not want to add the newborn to their Safety Net, no action is required

Check question 14 on FA081 Request for partner to be added onto the Family Safety Net and action if required, see Family registration and confirmation for Medicare Safety Net.

Scan FA081 to the applicant’s CRN via the Multi-function Device (MFD) in the service centre and close the Medicare activity on the applicant’s CRN in Centrelink.

Note: if the customer expressly states they do not want to have a CRN created or the FA081 filed on their CRN, complete the enrolment and batch in the Medicare Daily Batch envelope and add comments in CDMS of the batch details.

Book the customer into the wait room for a face-to-face interview.

The customer waits to be called by the next available Service Officer. The Service Officer will speak with the customer to enrol the newborn.

The Resources page has a link to the MS004.

Sight the form and check the following.

• Determine if the customer is the applicant:
• customer is not the applicant, return the form and documentation to the customer and advise that the applicant is to attend for a face-to-face interview
• customer is the applicant but not the birth mother or legal guardian, further questioning is required to determine who the person is and why they wish to enrol this newborn on their card. See Newborn child enrolment applicant is not the legal parent table
• If there:
• is no signature from the applicant, return to applicant and obtain
• are missing or incomplete details on the form from the applicant, return to applicant for completion

Accept the completed MS004 and proof of birth. See Processing newborn child enrolments in Medicare.

While the applicant is present complete the following enrolments and registrations (if applicable), see Process newborn enrolment in CDMS table. See also Register children (including children in care) for Medicare Safety Net.