Share by Default - My Health Record 011-24112711

If the caller is:

• a journalist (Media enquiry) and requests details about Share by Default, go to Step 2
• asking about who can see their information, tell them there is no change to the existing consumer privacy and access controls. See Privacy and access for My Health Record
• asking about how they can register for a My Health Record, see My Health Record for individuals
• asking about Share by Default and/or what it means for them, go to Step 3
• reporting that a pathology or diagnostic imaging provider is not complying with Share by Default obligations, go to Step 4

If a journalist requests details about Share by Default:

• Do not make comment or answer questions from the media
• See Table 7 in Serious incidents and Tier 3 escalations for My Health Record

Tell the individual:

A bill amending the My Health Records Act 2012 has been passed by the Australian Parliament. From 1 July 2026, healthcare providers are required to upload key health information to the My Health Record system by default, starting with pathology and diagnostic imaging reports.

There are more details and FAQs available on the Better and Faster access page on the Digital Health website.

The Resources page has links to the relevant websites.

From 1 July 2026, pathology and diagnostic imaging reports must be uploaded to My Health Record by default, except in certain circumstances.

These circumstances include where the healthcare provider has applied for an extension of time to comply with the mandate, or where an exception applies, for example, if:

• the individual or their representative asks that a report not be uploaded
• the details on the request form do not match the individual’s details in Medicare/My Health Record
• a system or technical issue prevents upload of the report
• the type of report is not required to be uploaded

See the Resources page for links to:

• The full list of exceptions on the Better and Faster Access page on the Digital Health website
• A list of pathology and diagnostic imaging providers that have applied for an extension of time

If an individual reports that a healthcare provider is not complying with their Share by Default obligations, ask the individual to provide more information about why they believe the healthcare provider is not complying, and record this in the CSM case notes.

Has the individual checked if the provider has applied for an extension, and confirmed that none of the exceptions apply?

• Yes, escalate the CSM and warm transfer the call to Tier 3
• No, the service officer will need to assist the individual to locate the document. See Table 4 > from Step 23 in Viewing documents or updating personal information for My Health Record for details