Goods and Services Tax (GST) charged to Medicare patient claim accounts 011-43010110
Expand allThis page contains information for Service Officers about the process to follow when a Medicare patient claim account includes a charge for Goods and Services Tax (GST).
On this page:
Medicare account or receipt with GST charged is presented at service centre
Medicare account or receipt with GST charged is presented at service centre
Table 1: This table describes the process to follow when a claimant presents their Medicare claim account or receipt at a service centre for a Medicare benefit and they have been charged GST.
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Step |
Action |
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1 |
Contact health professional + Read more ... Can contact be made with the health professional?
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|
2 |
Process Medicare patient claim + Read more ... Process the Medicare patient claim with the confirmed service details and amended charge (deducting the GST amount). If the health professional cannot confirm or refuses to update the charged amount, either pay the account or receipt minus the GST amount, or go to Step 3. Note: Service Officers must complete a VG4 or sticky note and attach to claim. |
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3 |
Return Medicare patient claim to claimant + Read more ... Return the Medicare account or receipt to the claimant to follow up with the health professional as Medicare payments and services are GST free. |
Medicare account or receipt with GST charged is lodged by Medicare drop box, online account, Express Plus Medicare mobile app, phone or mail
Table 2: This table describes the process to follow when a Medicare account or receipt that includes a GST charge is lodged by Medicare drop box, online account, Express Plus Medicare mobile app, phone or mail.
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Step |
Action |
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1 |
Process Medicare patient claim + Read more ... Process the Medicare patient claim with the charge minus the GST amount and pay the Medicare benefit. |
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2 |
Copy and endorse Medicare account or receipt + Read more ... Photocopy or print the Medicare account or receipt and endorse the copy with 'Medicare benefit paid'. Endorsing the account avoids any possible confusion over whether the benefit has been paid once the GST component has been refunded to the claimant. |
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3 |
Return copy of Medicare account or receipt by post + Read more ... Return by post to the claimant:
The Resources page contains link to the letter Your claim for Medicare benefits has been paid - Medicare services are GST free. |