Bulk bill LDA documentation requirements
Table 1: documents required to be submitted by health professionals for a Bulk Bill adjustment to be processed.
Note: All adjustment types listed below are for previously paid claim(s) - where the original claim was less than 2 years from the date of service. For services over 2 years, see Bulk bill late lodgement claims in Medicare.
Adjustment type | Documents required | Example of adjustment |
Amendment to original: Date of service or - Add additional item number(s)
| - Application for bulk bill claim adjustment form (DB018)
- New signed assignment of benefit form (by the patient) with the correct information
| The health professional originally: - Billed an item 23 however meant to bill item 2715
- Billed item 732 x 1, however meant to bill 732 x 3
- Billed an item for DOS 11/07/2023, however the service was performed on 10/07/2023
|
Deletion of previously paid claim(s) | - Application for Bulk Bill claim adjustment form (DB018) with all claim information present on the form, that is:
- Patient's Medicare Number and Name
- DOS
- Item Number(s) etc. or
- A letter using the practice letterhead which includes all claim information and signed by the health professional
| The health professional: - Bulk billed the patient, however the patient was meant to be privately billed
- Bulk billed the patient, however the service did not occur
- Bulk billed the patient, however the claim was meant to be submitted via Simplified Billing
- Submitted the claim using the incorrect provider number
|
Amendment to: - The date of referral (DOR)
- Referral period validity
| - Application for bulk bill claim adjustment form (DB018)
- Copy of referral with correct date details
| The health professional: - Lodged the DOR as 13/02/2023, however it was meant to be 13/05/2023
- Lodged the referral as being valid for 12 months, however they have received an indefinite referral
|
Omitted bulk bill incentive or patient episode initiation (PEI) item(s) This also includes omitted telehealth incentive items. | - Application for Bulk Bill claim adjustment form (DB018)
- A spreadsheet outlining service details (patient name, Medicare number, DOS etc.)
Note: a new signed assignment of benefit form is not required if this is the only change being requested | The health professional: - lodged the Bulk Bill claim without any incentive items, however they are entitled to bill these items to Medicare i.e. item 10990 was not billed to the patients record
|
Adjustment to originally claimed bulk bill incentive or patient episode initiation (PEI) item(s) | - Application for Bulk Bill claim adjustment form (DB018)
- A spreadsheet outlining service details (patient name, Medicare number, DOS etc.)
Note: a new signed assignment of benefit form is not required if this is the only change being requested | The health professional: - lodged the claim using item 10990, but meant to use item 75855
|
DHSC screen
Fields on a restated line can be corrected at any time throughout the DHSC stage. The [Enter] key must be pressed to accept any changes.
Note: whenever a line is protected the system removes the dashes in all fields that are empty and the colour changes to blue.
Table 2
DHSC screen features | Description |
Original line | All field are protected, except the A field which contains an O to indicate the Original line. |
Reinstated line with corrected details | All keying fields are unprotected and an R is displayed in the A field to indicate the Reinstated line. |
Zero in the FEE and BENEFIT fields | Restates PI's, IE, IL, IS and 11. Any other PI's and all reason codes are not reinstated, allowing the adjustment line to be completely re-assessed. |
Error messages | Relating to the accuracy of the new details. |
Service lines | Nine service lines can be displayed. If I is entered on the A field on the ninth line, the new line is positioned on the next DHSC screen. Note: press [F8]-Forward to scroll forward to the next screen. |
Adjustment action codes for bulk bill LDA claims
Adjustments can be actioned on lines that have:
- not already been adjusted (the A fields or these lines contain '-')
- restated lines (the A fields contain R)
- new lines (the A fields contain N)
- I may be entered (to insert a line) in the A field if over keying an R or N
Table 3
Action code | Description |
T | Delete a line and reinstate the original (D was previously used to delete line) |
I | Insert a line |
N | New line |
R | Restated line |
O | Original line |
H | Suppress a line |
M | Suppress a line identified through Medicare online |
F | Suppress a line identified through fraud |
X | Cancel a restarted line or new line |
A | Adjust |
P | Patient Transfer |
DCEI reason codes
Table 4: this table describes the codes that can be entered into the DCEI RSN field when an overpayment has been raised when processing a bulk bill LDA.
Code | Description | Explanation |
DRD | Debt Received | Applies if the health professional has indicated that they have paid the overpayment and Medicare Debt Recovery can confirm that the amount has been received. |
DRI | Doctor Refund Initiated | Applies if the recovery action needs to be pursued as monies are owed to Services Australia as a result of the overpayment. |
EFT | Medicare Provider EFT returned | Applies if the agency's banking details were stored on the provider's records. An overpayment is then processed, and EFT is entered to advise debt recovery that the agency is in receipt of the overpayment amount. |
VRC | Voluntary Recovery | Applies if the health professional submits a cheque or money order in relation to a Bulk Bill overpayment. |
DCEI enquiry claims
The status of an updated claim on DCEI depends on the result of all adjustments processed.
Examples of claim status depending on adjustment amount.
Table 5: this table shows examples of claim status depending on the sum of the adjustment.
If the sum of all adjustments results in: | Then claim status is: |
Either no change to benefit paid or an underpayment of less than $1.00 | ADJ PAID |
An underpayment of $1.00 or more | ADJ HIST |
An overpayment (regardless of amount) | ADJ OPAY |
Examples of claim status depending on adjustment amount
Table 6: this table shows examples of claim status depending on the sum of the adjustment.
If the sum of all adjustments results in: | Then claim status is: |
Either no change to benefit paid or an underpayment of less than $1.00 | ADJ PAID |
An underpayment of $1.00 or more | ADJ HIST |
An overpayment (regardless of amount) | ADJ OPAY |
Enter adjustment details
Table 7: this table shows how to enter specific adjustment types for bulk bill LDA claims.
Adjustment type | Action: |
Overkey | Key: - Item
- DOS
- BN ASG
- Referring/requesting details
|
Transfer | Overkey: - Card number and/or
- Patient's name
|
Suppress | Action codes: - H - suppress HIC internal reasons
- M - suppress Medicare Online (MOL)
- F - suppress fraud
|
Delete total overpayment | Use action code T Note: this has replaced action code D. |
Insert | In the A field key action code I over: |
Original Line (System generated codes) | Action codes: - O - replaced the action code entered by the Service Officer
- R - must have a matching O line. Can be overtyped with X or I action codes
|
Adjust | Action code: - A - can only be used on an unadjusted line
|
Patient transfer | Action code: - P - allows Service Officer to adjust a patient transfer
|
Reason codes displayed - underpayment
Table 8: this table describes the system generated reason codes for an underpayment of benefits previously paid.
Reason code | Line type |
888 | Original line |
816 | Restated line |
861 and item of UPAY | Result line |
Reason codes displayed - overpayment
Table 9: this table describes the system generated reason codes for an underpayment of benefits previously paid.
Reason code | Line type |
888 | Original line |
818 | Restated line |
819 and item of OPAY | Result line |
Reason codes displayed - no change to benefit
Table 10: this table describes the system generated reason codes when there is no change to benefits previously paid.
Reason code | Line type |
888 | Original line |
821 | Restated line |
| Result line |
Reason codes displayed - transfer of services - underpayment
Table 11: this table describes the system generated codes when a service has been transferred from another patient's record, and the adjustment results in an underpayment.
Reason code | Line type |
889 | Original line |
821 | Restated line |
881 and item of UPAY | Result line |
Reason codes displayed - transfer of services - overpayment
Table 12: this table describes the system generated codes when a service has been transferred from another patient's record, and the adjustment results in an overpayment.
Reason code | Line type |
889 | Original line |
841 | Restated line |
| Result line |
Reason codes displayed - transfer of services - no change to benefit
Table 13: this table describes the system generated codes when a service has been transferred from another patient's record, and the adjustment results in no change to benefit.
Reason code | Line type |
889 | Original line |
841 | Restated line |
| Result line |
Reason codes displayed - suppress history - Medicare internal
Table 14: this table describes the system generated codes when a service has been suppressed using the 'H' action.
Reason code | Line type |
898 | Original line |
890 | Restated line |
891 and item of OPAY | Result line |
Reason codes displayed - suppress history - Medicare Online
Table 15: this table describes the system generated codes when a service has been suppressed using the 'M' action.
Reason code | Line type |
898 | Original line |
891 | Restated line |
891 and item of OPAY | Result line |
Reason codes displayed - suppress history - Fraud
Table 16: this table describes the system generated codes when a service has been suppressed using the 'F' action.
Reason code | Line type |
898 | Original line |
891 | Restated line |
892 and item of OPAY | Result line |
Contact details
Debt and Compensation Program (DCP) Branch and Payment Assurance Operations (PAO) contacts > Medicare Debt Recovery
Department of Health, Disability and Ageing
Medicare claims helpdesk
Medicare Provider Enquiries
Medicare Provider Services (MPS)
1-PREV CON escalation template
Do not share this attachment externally. See Freedom of Information - Information Publication Scheme.
Escalation template
Forms
Application for bulk bill claim adjustment form (DB018)
Assignment of benefit Medicare bulk bill Webclaim form (DB020)
Bulk bill voucher - electronically transmitted claims form (DB4E)
External website
Department of Health, Disability and Ageing > Voluntary acknowledgement of incorrect payments
Services Australia website
Assignment of benefit > Email agreement