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Cheque processing in Medicare 011-43090000

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Contact details

Assessing and Benefits

Cheque extraction requests

Medicare Claims Helpdesk

Medicare and Aged Care - Local Peer Support (LPS)

Write to us - Services Australia

Allied Health professionals

The following is a list of Allied Health professionals:

  • Aboriginal Health Workers
  • Audiologists
  • Chiropractors
  • Diabetes Educators
  • Dieticians/Nutritionists
  • Enrolled Nurses
  • Exercise Physiologists
  • Occupational Therapists
  • Orthoptists
  • Orthotists/Prothetists
  • Osteopaths
  • Physiotherapists
  • Podiatrists
  • Psychologists
  • Registered Nurses
  • Social Workers
  • Speech Pathologists

Cheque status

Table 1

Cheque status

Date of issue

Additional information

UNPRES

< 14 days from the issue date

Cheque is unpresented - in transit and must not be stopped.

UNPRES

> 14 days from the issue date

Cheque is unpresented - can be stopped if it is not subject to the 90 Day Pay Doctor Cheque Scheme.

PRES

< or > 14 days

Cheque has been presented - banked.

CANC

No details

Cheque has been cancelled - Investigate patient history.

CEFT

DDMMYY

Payment has been deposited into health professionals EFT account. Process ends.

No Details

Blank or no details are on the screen

Investigate date of processing:

  • DOP < 14 days - cheque may not be issued
  • DOP > 90 days - cheque/payment - has been finalised. See Cheque Trace

Note: cheque details stay visible on NHSI or BBCI for 2 months past the date of presentation or cancelling.

RETURNED

Cheque has been returned to Services Australia this cheque/payment can be reissued.

REDIRECT

Cheque has been redirected to customer’s new address.

STALE

Cheque is stale - over 15 months old.

  • If appearing on history payment can be reissued
  • If unable to locate the original processing line and the cheque is under 6 years old, get the claims history

Cheque is over 6 years old, tell customer Medicare is unable to validate that no replacement cheque has been issued. Therefore, the cheque cannot be reissued. Where a customer is requesting payment of a cheque that is more than 6 years old from date of issue, a Service Officer can escalate to Claims Policy for advice.

STOP

Cheque has been stopped - lost, damaged, stolen, doctor is not part of the 90 day Pay Doctor Via Cheque scheme and requires reissue.

Cheque enquiry control lines

Table 2: control lines that can be used to access the cheque enquiry screen.

Control line

Returns

BBEI,card number

Cheque enquiry details for the Medicare card number keyed in the control line.

BBEI,provider number (no alpha)

Cheque enquiry details for direct bill claims submitted by the health professional.

BBCI,NB?R,cheque number

Full details of the:

  • cheque
  • provider number
  • health professional name and address
  • cheque location
  • cheque status

BATI,NB?R,cheque number

The status of the cheque - cancelled, stale, EFT, 90 Day Pay Doctor Cheque Scheme

Cheque entry screen options

Table 3: options on the cheque entry screen in the D field.

Code

Code function

*

Indicates that the customer name and address for the cheque is different to that displayed on the screen.

C

Over key (*) with C and press [Enter].

The different names and addresses are displayed at the bottom of the screen.

P

Displays the provider number for that cheque.

T

Displays the text field for that cheque.

N

Displays the claim numbers covered by a particular cheque for direct bill claims.

State codes for cheque processing

Table 4: control lines and codes for entering returned interstate cheques.

State

Control line

Code

NSW and ACT

NBNR

N

SA and NT

NBXR

X

QLD

NBQR

Q

VIC and TAS

NBVR

V

WA

NBWR

W

Services Australia website

Medicare Claim form (MS014)

Stop cheque and reissue payment

See Stop cheque and reissue payment form (MO051) on the Services Australia Intranet.

Cheque extraction request form

If a processing error is identified, Service Officers must fill out a cheque extraction form.

Use 'Save As' workaround to download/use attachments.

PP039 - Cheque extraction request form - all states

Customer enquiry form

Use 'Save As' workaround to download/use attachments.

PP040 - Customer enquiry form

Escalation forms

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.
Use ‘Save As’ workaround to download/use attachments.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngMedicare Claims Enquiries Escalation form
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngMedicare Claims File Fix Escalation form