Enquiries received via telephone for digital self service claims 011-43140100
Expand allThis document outlines how Service Officers help customers with the progress of their claims. It includes the manual processing of claims. It also includes claims processed incorrectly, and claim items over $10,000.
Digital self service claiming
Customers can lodge and track Medicare claims using the:
- Medicare online account, or
- Express Plus Medicare mobile app
See Track Medicare claims online.
Note: for claim items over $10,000, see Claiming Medicare benefits online.
The Resources page contains links to Intranet support materials and the Services Australia website.
Related links
Access to Medicare self service - set up, checking, cancelling and enabling
Claiming Medicare benefits online
Troubleshooting Medicare self service
Process digital self service claims
Identifying customer vulnerability and risk issues