Enquiries received via telephone for digital self service claims 011-43140100

This document outlines how Service Officers help customers with the progress of their claims. It includes the manual processing of patient claims, digital self service lodged claims processed incorrectly and digital claims with a single item charge of $10,000 or more.

Digital self service claiming

Customers can lodge and track Medicare claims using the:

• Medicare online account, or
• myGov app

See Track Medicare claims online.

Note: for claims with a single item charge of $10,000 or more, see Claiming Medicare benefits online.

The Resources page contains links to Intranet support materials and the Services Australia website.

Related links

Medicare self service - checking, cancelling and enabling

Claiming Medicare benefits online

Accessing and using Medicare self service

Troubleshooting Medicare self service

Process digital self service claims

Identifying customer vulnerability and risk issues

Track Medicare claims online