DPID matching for Medicare enrolments 011-44100010

When a new or existing enrolment address is added or updated, it is compared against addresses on the Postal Address File (PAF) provided by Australia Post.

If there is a match:

• a Delivery Point Identifier (DPID) is allocated
• an individual barcode (related to that DPID) is made available for printing on correspondence

This software is on Services Australia’s systems to:

• create savings in postage to the agency
• increase data integrity
• enhance customer service by using the recognised addresses from Australia Post

Staff should make every attempt to make sure a DPID is allocated.

Source of address:

PaNDA

• Select Accept. The record is updated with DPID address
• Process ends here

In person, phone or Service Centre

• Tell the customer their Services Australia address should be updated to match Australia Post’s
• Say what the DPID address is
• Ask if the DPID address is their address
• If there is:
• a match, process ends here
• no match, and the customer:
• objects to using the DPID address, go to Customer objects to DPID address
• does not object, select Accept. Record is updated with the DPID address. Process ends here

• Select Continue/Change to override the DPID. System continues with the address entered
• Update the record with customer’s preferred address
• Add 'Customer objected to using DPID' on:
• CDMS Group Comments if mailing address is updated in Group, or
• CDMS Personal Comments if address is only updated in Personal
• Process ends here

If message  6-NO DPID shows and the address is correct, override the address in Mainframe for a:

• permanent address change with A indicator, or
• temporary address change with B indicator

The  6-CHK ADDR  message continues to show when an address is keyed in a non-standard format. An address in a standard format has a greater chance of finding a matching address on PAF and, therefore, of allocating a DPID.