Centrelink enquiries for Child Dental Benefits Schedule (CDBS) 101-03030000

To view eligibility for a qualifying payment for a calendar year:

• in Customer First, key the customer's Customer Reference Number (CRN) in the CRN/BP field
• go to the CDBSE screen
• key the child's CRN in the CRN field then press [Enter]
• if the child meets the:
  • age eligibility requirements, Yes shows in the Age eligible field
  • qualifying payment eligibility requirements, Yes shows in the Benefit eligible field
• Calendar year defaults to the current year. This can be changed to a prior year (not before 2014)
• to show the CDBS and age eligibility, press [Enter]

If a child does not get a qualifying payment in their own right, such as Youth Allowance, they may still qualify for CDBS through Family Tax Benefit (FTB) Part A. The 3 eligible benefit codes are:

• KFY, the child has a carer that is getting FTB Part A for them
• FTB, the child is eligible to CDBS in their own right as an FTB Part A recipient for at least one day of the year
• F1X, the person is eligible because they have a partner who is an FTB Part A customer at least one day in the calendar year

If the eligibility requirements show:

• 'Yes' - no further action is required:
  • the Centrelink system automatically checks if the child meets the age and payment eligibility requirements for CDBS and transfers the eligibility details to the Medicare system
  • procedure ends here
• ‘No’ and customer gets Family Tax Benefit (FTB) Part A as:
  • instalments, go to Step 2
  • a lump sum claim, go to Step 3

Where a customer's FTB Part A is precluded or cancelled (FTB/CAN-ZEP) due to the Non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement, the customer is not deemed to be receiving FTB Part A for CDBS eligibility.

If an FTB Part A fortnightly instalment customer is current zero rate (FTB/CZR) due to:

• More Choice for Families (MCO)
• Prohibition of Family Tax Benefit Instalment Payments (PIP)
• Income Too High (ITH)

Check the FTB rate explanation (REXFTB) screen to make sure the customer has legislative entitlement to FTB Part A in the calendar year. The customer's estimate of income may preclude entitlement to FTB Part A and they may only have entitlement to FTB Part B.

From 1 July 2020, new zero rate CZR- Reason will be applied for FTB Part A:

• where the FTB Part A status is CZR-ITH (Income Too High), the customer may not have entitlement to CDBS
• see the Resources page for an example

Go to Step 4.

Where a customer claims FTB as a lump sum, CDBS eligibility starts on 1 January after the end of the financial year the FTB claim relates to.

A customer must be eligible for FTB Part A in the financial year that the lump sum claim applies. If there is no entitlement to FTB Part A, the customer is deemed to be not receiving FTB Part A for CDBS eligibility.

See the Resources page for an example of eligibility for FTB lump sum claimants.

To check the FTB lump sum claim details, see Family Tax Benefit (FTB) reconciliation and lump sum claim calculation screens.

If the CDBSE screen shows eligibility status of No and the customer or partner:

• has a Display on Access (DOA) DOC indicating a multiple CRN, or
• is not in the same environment as the child

Go to Step 5

To view CDBS eligibility information sent to Medicare for previous calendar years:

• go to the CDBS screen in Customer First
• in the CRN field, key the child’s CRN > press [Enter]
• 'S'elect Historical summaries to display previous summaries
• check Guardian details for the guardian details sent to Medicare

Tell the customer if age and qualifying payment eligibility criteria for CDBS are met and if data has been sent to Medicare.

Tell the customer they can check their CDBS eligibility and remaining benefit cap amount through their Medicare online account using myGov, the myGov app or by contacting Medicare.

Record details on a DOC.

If the eligibility status is still No, go to Step 6.

If the customer has met all the above eligibility criteria, however the CDBSE screen shows an Eligibility status of No, escalate the record by contacting the Medicare Eligibility Local Peer Support (LPS) team.