Transition to Business Hub from Centrelink Business Online Services (CBOS) 101-19103112

Users can register for a PRODA account through the Services Australia website. The Resources page has a link.

If the user already has a PRODA account, they do not need to register again.

Users need to provide 100 points of Identity. This can include:

• drivers licence
• passport
• medicare card

Has the user completed PRODA registration?

• Yes, go to Step 2
• No, direct questions about registration to the PRODA helpdesk

When registration is complete, users can start the transition to Business Hub. They will be able to access services once they are available.

When the user logs into CBOS, they will see the option to ‘register for Business Hub’ from the home page. This link will only display when services are available. If the services are not available a message saying the service will be available soon will display.

Users need to make sure their CBOS account details match their new PRODA account. If these details do not match, the transition may be unsuccessful.

Has the user advised that they need to update their details?

• Yes, go to Step 3
• No, go to Step 5

Using the details in Registration and Access Management (RAMB), conduct a Proof of Identity (POI) check.

• Open MyHSI
• From My Tools Select RAMB
• Select View/update User’
• Enter the user ID. If the user does not have a user ID, enter the businesses Customer Reference Number (CRN) and select the correct user

Confirm the customer’s full name and date of birth (DOB) on the users PRODA account. This will determine where the updates are needed to the CBOS account. The details need to match to link the user and allow access to Business Hub.

If the user has other CBOS user ID’s, all details must match to be linked to the PRODA account.

Staff need the ISP access: SECADMIN (ISP Category: ACF (SAMS - PROD - RAMB) to make changes to user accounts.

From the users account:

• Select Change Details
• Ask the user to give their details as they appear on their PRODA account
• Update user’s details
• Select change reason changed contact details from the drop down menu
• Select Finalise

Any changes must be an identical match to the users PRODA account.

To finish the transition to Business Hub, users must:

• Select Register for Business Hub from the CBOS home page
• Follow the on-screen instructions to link the existing CBOS account to the PRODA account. To do this, users will need their Registration Authority (RA) number which was emailed as part of the PRODA registration

Users can continue to use CBOS until they are told that their services are available in Business Hub.

Once services are available, users can log onto Business Hub.