Carer Allowance (CA)/Carer Payment (CP) absences where qualification is from the combined disabilities of more than one care receiver 009-06040060

• Yes, go to Step 2
• No, go to Step 4

• Yes, go to Step 3
• No, go to Step 4

When an absence is more than 14 days and due to illness, the couple may be entitled to the illness separated rate. For detailed information, see Assessment of circumstances for a couple separated due to illness.

If entitled to the illness separated rate, coding the Marital Status (MS) screen will allow the illness separated rate to be paid automatically.

In the carer's record, go to the Marital Status page and click on the Add new details button. Update the following fields:

• Event Date:
• Qualifier Code:
• Marital Status: update this field only if changed
• Source:
• Receipt date:
• Click on the Update button

For coding assistance see, Assessment of circumstances for a couple separated due to illness.

All absences are to be coded using the Temporary Cessation of Care workflow in Customer First.

In Customer First:

• Run the Temporary Cessation of Care workflow. The Temporary Cessation of Care Summary page will show. This is a display screen only
• Expand the page for the applicable care receiver by clicking on the arrows (>>) next to the care receiver's name. If required, further care receivers can also be selected and details recorded within the workflow. This will show the full summary of the history of absences for the period displayed. Note: if a different period is needed use the drop down box in the Period to Display: field at the top of the page. Press Continue button. The Care Receiver Absence Update page will display
• Update the absence/s as required. For more detailed information on recorded absences, see:
• Coding a one-off absence for Carer Payment (CP)/Carer Allowance (CA) when the care receiver is absent
• Coding a regular absence for Carer Payment (CP)/Carer Allowance (CA) when the care receiver is absent

If the workflow is not available or not working, manually code the absence. For manual coding information, Step 5 in the Manual processing instructions for CP/CA recipient absences table.

When all updates are completed for all care receivers in the combined qualification, finalise the activity via the Assessment Results (AR) page.

• Yes, go to Step 2
• No, go to Step 4

• Yes, go to Step 3
• No, go to Step 4

When an absence is more than 14 days and due to illness, the couple may be entitled to the illness separated rate. For detailed information, see Assessment of circumstances for a couple separated due to illness.

If entitled to the illness separated rate, coding the Marital Status (MS) screen will allow the illness separated rate to be paid automatically.

In the carer's record, go to the MS page/screen and update the following fields:

• Event Date:
• Qualifier Code:
• Marital Status: update this field only if changed
• Source:
• in Customer First Receipt date:, or in the Centrelink System DOR:
• In Customer First click on the Update button or in the Centrelink system Press [Enter]

For coding assistance see, Assessment of circumstances for a couple separated due to illness.

All absences are to be coded using the Temporary Cessation of Care workflow in Customer First. For workflow action, go to Step 4.

Manual updates are to be done only if the workflow or Customer First is not available, or not working.

In the carer's record go to the Care Receiver Summary (CRS) page/screen.

As this is a combined qualification Carer Payment (CP) and/or Carer Allowance (CA), Steps 4 through to 9 will need to be repeated for each care receiver before finalising the activity. That is, the same absence period must be coded on the absences screens of every care receiver in the combined qualification.

• Select the first care receiver from the list
• In Customer First click on Continue button or in the Centrelink System Press [Enter]

Select the following:

• Absence Enquiry
• Absence Detail
• Assessment Results (for Carer Allowance only)
• in Customer First click on Continue button or in the Centrelink System Press [Enter]

In Customer First

• The Temporary Cessation of Care Summary page is displayed
• Go to Step 8

Manual updates

The Absence Enquiry (ABCE) screen will display. The ABCE screen provides the summary of the absences taken in the current calendar year.

• Code 'Y' in the Go to Absences Details Screen?(Y/N): field. Press [Enter]
• The Absences Details (ABSN) screen is displayed

• If one-off, go to Step 9
• If regular, see Step 1 in the Manual processing instructions for CP/CA recipient absences - continued table

• Update one-off absence details as needed. For assistance, see Coding a one-off absence for Carer Payment (CP)/Carer Allowance (CA) when the care receiver is absent.
• Go through all the steps but do not finalise the activity until absences have been updated for all care receivers.
• See Step 2 in the Manual processing instructions for CP/CA recipient absences - continued table.

• Update the regular absence details as needed. For assistance, see Coding a regular absence for Carer Payment (CP)/Carer Allowance (CA) when the care receiver is absent
• Go through all the steps but do not finalise the activity until absences have been updated for all care receivers

• Repeat the process for every care receiver whose disabilities are included in the combined qualification when they are also affected by the absence/s
• When all the absence/s has been recorded on the record of all care receivers in the combined qualification, go to Step 3

When all updates are completed for all care receivers in the combined qualification:

• finalise the activity via the Assessment Results (AR) page/screen
• record details on a DOC in the carer's record