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Finalisation of compensation claims (CLK) 117-01060000

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This document outlines compensation claim is finalisation and whether it is automatic or manual.

Finalising a compensation claim

A compensation claim can be finalised:

  • automatically by the Compensation Management System (CMS) or
  • manually by the Compensation Recovery Team (CRT)

Staff outside the CRT can view a finalised claim, but they cannot delete it. A claim which has been finalised will display a status of closed on the summary screen.

Automatic finalisation

This will occur when processing:

  • a clearance using a certain code
  • a lump sum calculation and there is a nil charge
  • a repaid debt

Manual finalisation

Finalise the claim if:

  • the customer or their solicitor states no further claim for compensation can or will be made
  • the compensation payer advises no compensation will be paid and their file is closed
  • periodic compensation is ongoing and the customer or their partner are not receiving a Compensation Affected Payment (CAP)
  • reasonable action has been taken to get compensation but no claim is proceeding

Contents

Automatic finalisation of compensation claims

Manual compensation finalisations

Reactivating a compensation claim

Managing Compensation recovery future preclusion files

Archiving and culling compensation claims (CLK)

Actioning a compensation clearance