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Changing compensation preclusion period details for customers in special circumstances 117-04020030



This document outlines the method for altering a compensation preclusion period where special circumstances exist.

Compensation - related preclusion period

Use this process to change the future part of a preclusion period. Do not use if:

Use this process when a decision maker has made a new decision about a preclusion period or an Authorised Review Officer, tribunal or court:

  • has decided to change a preclusion period to end on a new date because of special circumstances, and
  • the decision does not include a specific amount to be disregarded

Special circumstance provisions for customers receiving compensation payments

Changing compensation debt details for customers in special circumstances

Compensation lump sum preclusion periods

Date of receipt

Storing scanned documents