Changing compensation preclusion period details for customers in special circumstances 117-04020030
For Compensation Recovery staff only
This document outlines the method for altering a compensation preclusion period where special circumstances exist.
Process for changing a compensation preclusion period
Step |
Action |
1 |
Special circumstances exist + Read more ... Before there can be a change to the compensation preclusion period:
Is the social security debt to be changed in addition to the preclusion period?
|
2 |
Code the new preclusion period details + Read more ... Before any details can be changed on the Compensation Management System (CMS), the case must be current.
|
3 |
Finalise the activity + Read more ... The activity will automatically complete. New preclusion period details will be displayed on the Preclusion Period Summary screen. |
4 |
Advise of the decision + Read more ... Make genuine attempts to contact the person by phone to advise them of the decision. Record details on a DOC of any changes to the lump sum preclusion period. Finalise the appeal using the Internal Review/Explanation script and send the Q449 'To Customer - SME unable to contact/Refer to ARO' letter. |