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Accepting information from parents of Youth Allowance customers 104-01020010

This page contains guidance on when Services Australia can accept information from the parents of Youth Allowance (YA) customers.

Accepting information from parents

This table describes the steps for determining whether information can be accepted from parents of a YA customer.

Step	Action
1	Obtain identification from parent + Read more ... Ask the parent to identify themselves by supplying their name and contact number.
2	Check alert DOC or written request on file + Read more ... Has appropriate authority been given by the customer for their parent to act on their behalf? Yes, go to Step 5 No, go to Step 3
3	Implied authority be applied to accept information from the customer's parents + Read more ... Can implied authority be applied to accept information from the customer's parents? Yes, go to Step 5 No, go to Step 4
4	Customer present to provide authority + Read more ... Is the customer present to provide authority for parents to supply information? Yes, go to Step 6 No, go to Step 7
5	Parent provides the customer's name, current address, date of birth and Customer Reference Number (CRN) + Read more ... Can the parent provide the customer's name, current address, date of birth and Customer Reference Number (CRN)? Yes, go to Step 6 No, go to Step 7
6	Information accurate + Read more ... Is the information being supplied accurate and is the parent supplying the information reliable and acting in the best interests of the customer? Yes, update details on record and advise the customer of the changes in writing. Go to Step 8 No, go to Step 7
7	Do not make any changes to customer's record + Read more ... Note: parents receiving payments into their account on behalf of the customer are permitted to update bank account details.
8	Record details and discussion on a DOC with parent's name, contact number and details of changes + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ Receipt numbers should be issued to parents of YA customers (under 18) where the payments are directed to that parent's account.