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Accepting information from parents of Youth Allowance customers 104-01020010

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This document contains guidelines for accepting information from a parent of a Youth Allowance (YA) customer. Services Australia can accept information from any source about a customer's circumstances without confirming or disclosing that the person the information relates to is a customer of the agency.

Provider's credentials

Before action is taken on the information provided, staff must be confident of the enquirer's competence to provide accurate information.

For example, a parent may phone to advise that their child has stopped attending school and has commenced full time work. They may also provide details for their son/daughter's income.

If any doubt exists about the validity of the advice or the 'bona fides' of the caller, the customer should be contacted by telephone or in writing before the change is actioned.

The Resources page contains links to the certificate for disclosure in the public interest, release of information to other Commonwealth Departments and Agencies, and the Privacy intranet page.

Completing Parent(s)/Guardian(s) details for the Base Tax Year and Current Tax Year (MOD JY)

Granting and recording parental permission to enquire

Implied consent regarding third parties