Psychologist consultation service and referral process for forensic matters 104-02010050

Step

Action

1

Consider referral for psychologist consultation

The branch EL1 can book a psychological consultation when working with a customer who has behavioural concerns that have resulted in:

• a Managed Service Plan (MSP), or
• as a result of a forensic issue and advice is required on how to move forward with the customer

2

Make referral for psychologist consultation

To make a referral for a consultation, the referring EL1 must:

• email Assessment Services National Administration Team (ASNAT) Support
• add ‘Consultation request for forensic issues' in the subject line
• include:
• detailed information about the customer issue(s)
• the Managed Service Plan (MSP), and
• any available psychological or psychiatric reports

3

Referral actioned

The consultation request will be actioned within 24 hrs. The referring EL1 will be contacted and a consultant psychologist will be allocated to the case.

The consultant psychologist will provide advice to the referring EL1 on a range of matters including:

• advice on managing customers who are:
• aggressive or vexatious
• threatening suicidal or homicidal intent, and
• psychological education and support for Services Australia staff working with difficult customers