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Examples of assistance provided by a third party
This table provides examples of the type of assistance provided by a third party contacting Services Australia and the information Services Australia may provide.
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Type of assistance provided by third party contacting Services Australia |
Information Services Australia may provide |
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A doctor assisting a customer with the medical aspect of a pension claim.
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Details of the medical condition claimed for or evidence of condition required for the claim. |
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Member of Parliament writing a complaint on behalf of a Child Support customer.
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That required to respond to the complaint being made. |
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Financial Counselling Australia (FCA) to provide assistance with their finances.
Financial counsellors can provide verification by providing their registration number beginning with FCXXXX and the name of their agency. If concerns remain about their identity, contact their agency for verification.
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Information relating to income and debts. |
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A lawyer representing a customer in a legal matter pertaining to Services Australia or its services.
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Information relevant to the legal action. |
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Ambulance emergency paramedic services. |
Medicare card number and details to enable provision of emergency medical assistance.
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