General notification provisions and exceptions 110-08040010

This document outlines the obligation for customers to notify Services Australia within a specific period of a change in their circumstances. It provides detailed information on when the notification period begins, and exceptions to the normal rule

General 14 day notification provisions

This table describes the steps involved in determining the general 14 day notification provisions.

Step	Action
1	Notification periods + Read more ... The notification period commences on the day after the day the event occurred. Customers must notify Services Australia of a change in their circumstances within the 'notification period'. If the customer is: an International Services (CIS) customer, see 28 day rule for International Services (CIS) customers notifying of a bereavement, see 28 day rule for bereavement receiving Family Tax Benefit (FTB) or Child Care Subsidy (CCS) and another payment, see: Notification provisions for Family Tax Benefit (FTB) and Child Care Subsidy (CCS) or Changes in circumstances and date of effect for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) receiving ABSTUDY, see Notification rules for students in receipt of ABSTUDY payments All other customers, go to Step 2.
2	Notification within the notification period + Read more ... Customers must notify of a change in circumstances: within 14 days after the day of the event (notification customer) or by their reporting day (for customers on 2 weekly reporting frequency) or by their Entitlement Period End Day (EPED) in the fortnight when the change occurred (for customers with a stimulus payment or who are on variable reporting) Note: for PPP customers with a stimulus partner, the 14 day notification period commences from the stimulus partner’s EPED following the date of event. Has the customer notified within the notification period? Yes, go to Step 3 No, go to Step 4
3	Apply the date of effect rules + Read more ... Apply the date of effect rules for customers who have notified of an event within the notification period. See References page for more information on the date of effect rules. Procedure ends here.
4	Date of effect rules for notification outside the notification period + Read more ... The date of effect rules for customers who have not notified of an event within the notification period apply. Is the decision to be made favourable (that is, the result will be a grant, restoration or rate increase)? Yes, the date of effect will be either the date of notification or date of event, whichever is the later No, the date of effect will be the date of event

Operational Information

General notification provisions and exceptions 110-08040010

General 14 day notification provisions