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Raising debts for prepayments, including prison release payments, Crisis Payment (CrP) and Anticipated Payment 107-04020070

This document outlines details regarding the provisions allowing prepayment of certain Centrelink payments. Also outlined is the process to raise a debt under subsection 1223AA of the Social Security Act 1991.

Assess if the debt is recoverable

Step	Action
1	Prepayment received A customer receives a prepayment due to: a public holiday variable reporting provisions, or release from prison or psychiatric confinement Did the customer or their partner fail to report online or lodge a statement (for example a continuation form)? Yes, the amount of the prepayment is recoverable. The exception is where a special circumstance exists, making it inappropriate to raise a debt. For coding debts, for: Crisis Payment (CrP), see Reviewing and reassessing Crisis Payment all other prepayments, go to Step 4 No, go to Step 2
2	Not qualified or a payment is not payable Was the customer qualified to receive the payment and was the payment payable? Yes, go to Step 3 No, the amount paid is a debt. For coding debts, go to Step 4
3	Payment based upon estimated income or anticipated change A prepayment paid may result in a debt where there is a difference between: an estimate or anticipated change in circumstances, and the actual amount or change of circumstance The difference is a recoverable debt. For coding debts, go to Step 4.
4	Coding debts To: create debts, see Create a new debt record manually on the Debt Management and Information System (DMIS) create a debt as a result of an assessment, see Workload Management in Customer First action a system generated debt, see Actioning an undetermined debt on the Debt Management and Information System (DMIS)
5	Record details Record all details on a DOC.