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Raising debts for One-off Payments to Older Australians 107-04020200

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For Debt Staff.

This document outlines the raising of debts for one-off payments to older Australians.

Debts for one-off payments to older Australians

Expand table

Step

Action

1

Determine if a one-off payment debt will be raised

Determine if:

  • there was no entitlement to the payment, or
  • the customer provided false or misleading information to obtain the payment

Do either of the above circumstances apply?

2

Raise the debt

The debt is raised as per normal debt processing. If raising the debt separately (not as a component of a larger debt), there are some exceptions:

  • in the Benefit Type field, key ? (question mark) for appropriate code, see the Resources page
  • update the Debt Comments (OPCA) screen with [AOA] on the one-off bonus payment amount line

3

Account payable (OPAOD) screen

The OPAOD screen is unprotected.

The default text on OPAOD will depend on the debt reason used.

Ensure the explanation is clear for the customer.

Continue to raise the debt.