Raising debts for One-off Payments to Older Australians 107-04020200

Determine if:

• there was no entitlement to the payment, or
• the customer provided false or misleading information to obtain the payment

Do either of the above circumstances apply?

• Yes, go to Step 2
• No, procedure ends here

The debt is raised as per normal debt processing. If raising the debt separately, (not as a component of a larger debt), there are some exceptions:

• Put a question mark '?' in the Benefit Type: field for appropriate code. See the Resources page for further information
• Code the Debt Comments (OPCA) screen with [AOA] on the one off bonus payment amount line

The OPAOD screen is unprotected.

The default text on OPAOD will depend on the debt reason used.

Ensure the explanation is clear for the customer.

• Continue to raise the debt.