Qualification debt identified in FTB reconciliation result or when completing activity that triggers FTB reconciliation 107-04090090

If completing an activity that triggers reconciliation and the activity includes an undetermined qualification debt in the result, go to Step 2.

If reconciliation has already completed and includes a qualification debt which needs to be waived, go to Step 3.

Identifying undetermined debts included in the reconciliation result:

• on the Assessments Results (AR) screen, key 'U' next to the reconciliation result. The FTB Confirm Reco Amounts Summary (FCRAS) screen will display Undetermined Debts in the Type field

or

• on the AR screen, key 'V' next to the reconciliation result
• 'S'elect the reconciliation result on the FAO Reconciliation & Claim Summary (FRCS) screen
• on the FTB Calculation Result (FACRF) screen, scroll down [PF8] and 'S'elect the Total Auto/Man/Special Adjustment line which will have an amount in the ‘Reco’ field
• to view the FTB Special adjustment Periods/Reasons on the FTB Total Adjustment Period Display (FTAPD) screen, code 'Y' in the Go to FCRAS Screen. The FCRAS screen shows Undetermined Debts in the Type field
• go to Step 4

To identify qualification debts included in the completed reconciliation result:

• 'S'elect the reconciliation result on the FAO Reconciliation & Claim Summary (FRCS) screen
• on the FACRF screen, scroll down [PF8] and 'S'elect the Total Auto/Man/Special Adjustment line. This shows an amount in the 'Reco' field
• to view FTB Special Adjustment Periods/Reasons, on the FTB Total Adjustment Period Display (FTAPD) screen, code 'Y' in the Go to FCRAS Screen. This shows the FTB Special Adjustment Periods/Reasons field
• the FCRAS screen shows Undetermined Debts in the Type field
• go to Step 4

A qualification debt is a debt other than a debt due to changes in income or maintenance income.

FTB undetermined debts appear:

• on the Activity List (AL) screen, and
• within STArted reconciliation activities on reconciliation screens. For example, FRCS

If the qualification debt has already been included in a completed FTB reconciliation result, select the debt from the OPDL screen in DMIS.

View the Activity Management Reference (AMR) number that created the debt, to identify whether an undetermined debt relates to qualification or income.

Is it a qualification debt?

• Yes, go to Step 5
• No, the activity can be finalised ‘no debt’ (FND) as income related debts are included in the reconciliation process. Procedure ends here

Has reconciliation completed?

• Yes, and waiver is:
• required, see Step 4 in Table 2
• not required. Procedure ends here
• No, see Table 2

Refer to Debt Staff to finalise the undetermined FTB qualification debt(s):

• use Fast Note - select Auto text, use Debts > Debt Raising > Debt Raising FFRECO Request. Include:
• the relevant debt ID number(s)
• ensure the Fast Note remains open/started for allocation to Debt Staff
• place the started reconciliation-triggering activity on hold for 4 working days pending completion of debt raising actions

Debt Staff will:

• determine the debt shell within 3 working days
• annotate the Fast Note advising the reconciliation activity can be re-coded and finalised and close the DOC
• take the reconciliation activity off hold to enable re-allocation to appropriately skilled staff

Tell the customer:

• the timeframe to have their FTB reconciliation finalised
• they will be sent a letter once their FTB reconciliation has been completed or they can view the results using Online Services

When the activity becomes due, check the Debt Raising FFRECO DOC for an annotation confirming the debt/s has been finalised.

Ensure that the reconciliation activity is finalised as soon as the debt/s have been determined

Procedure ends here.

Undetermined qualification debts that have not been actioned prior to reconciliation occurring will be finalised and included in the reconciliation outcome.

Where this has occurred and it is determined that the debt meets waiver provisions, a new manual debt shell must be raised first in order to apply the waiver. The manual debt shell should include the same information as the debt that was incorrectly included in reconciliation.

See:

• Create a new debt record manually on the Debt Management Information System (DMIS)
• Administrative error waivers
• Special circumstances debt waivers
• Waiving Centrelink debts

Refer to Debt Staff

Use Fast Note - select Auto text, use Debts > Debt Raising > Debt Raising FFRECO Request. Include:

• the debt ID number(s)
• all relevant information, and
• how the waiver criteria has been met

Ensure the Fast Note remains open/started for allocation to Debt Staff. Debt Staff will manually raise the debt(s) and refer the activity to FAO trained staff. If the original request was made by:

• MIV staff, use Fast Note - select Auto Text, use Families > Updates > MIV Debt Waiver
• FCC staff, use Fast Note - select Auto Text, use Families > Updates > FCC Debt Waiver

For:

• MIV/FAO trained staff, go to Step 5
• Debt Staff, procedure ends here

Go to the:

• the Benefit (BA) screen:
• once the manual debt is ready for waiving, conduct a FTB 'Refresh' (FSH) activity
• use 1 July of the relevant financial year as the date of effect (DOE)
• the Assessment Results (AR) screen:
• key 'U' next to the applicable FTB line to go to the FTB Confirm Reco Amounts (FCRA) screen
• a positive adjustment for the manual debt amount will be on one line and the reconciliation debt on the other line
• FCRA screen. Before completing the activity, accept the manual debt adjustment:
• Period From and Period To fields show the period of the waived debt
• accept the adjustment by using the manually raised debt code ‘INE’ (repay negative adjustment)
• check the result on the FRCS screen

FTB will re-reconcile once all actions are complete. The re-reconciliation result will issue the debt amount back to the customer.

Before completing the activity on the AR screen, check that the reconciliation debt has reduced by the same amount of the manually raised debt amount.

Has the reconciliation debt reduced by the manual debt amount?

• Yes, finalise the activity. This will waive the manual raised debt. See Waiving Centrelink debts
• No, contact Families Local Peer Support (LPS) if assistance is required