SMS messages for debt recovery 107-23071302

This is a confirmation message sent when the customer has completed the Situational Hardship pause service. Unlike other DMIS messages, this SMS is sent immediately and does not pass through the same eligibility rules. See Debt Raising and Recovery for customers in locations affected by disaster events

Content of the message

You have stopped your debt repayments for X months. They will restart after dd/mm/yy. Manage your repayments using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Receipt number XXXXX. Do not reply by SMS

This is a nudge message advising of a broken direct debit arrangement. The customer must pay in full or enter into a new repayment arrangement. See Actioning broken voluntary deduction (direct debit) arrangements

Content of the message

Your direct debit payment declined. You need to set up a new payment arrangement now to stop daily interest charges. You can do this by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent if a CSH or IRR repayment is overdue by 5 days. The customer must resolve the missed payment or enter into a new repayment arrangement before the current arrangement becomes broken. See Updating payment arrangement schedule

Content of the message

Your agreed payment is overdue. You need to pay the overdue amount now or set up a new payment arrangement to stop daily interest charges. You can do this using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent when a DIS, STH, ORA or OSA recovery pause ended 7 days ago and there is no repayment arrangement in place. The customer must pay in full or enter into a new repayment arrangement. See Negotiation of debt repayments with customers

Content of the message

You need to start paying the money you owe to avoid daily interest charges. Set up a payment arrangement now by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent 7 days after the debt due date if there is no repayment arrangement in place. The customer must pay in full or enter into a repayment arrangement. See Negotiation of debt repayments with customers

Content of the message

You need to start paying the money you owe to stop daily interest charges. Set up a payment arrangement now by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent 6 days before a DIS, STH, ORA or OSA recovery pause is due to end and there isn’t another repayment arrangement pending. The customer must pay in full or enter into a new repayment arrangement. See Negotiation of debt repayments with customers

Content of the message

You will need to start paying the money you owe soon. Please set up a payment arrangement now by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent 6 days before a DIS, STH, ORA or OSA recovery pause is due to end and the customer will have the standard withholdings rate apply. The customer can negotiate another repayment arrangement if they wish. See Negotiation of debt repayments with customers

Content of the message

Payment of the money you owe will start soon. A standard amount will be deducted automatically from your Centrelink payment. You can change this amount by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent 6 days before a DIS, STH, ORA or OSA recovery pause is due to end and the customer already has a future non-standard withholdings set up. This future arrangement may have been set up automatically, depending on how the pause was put in place. The customer can negotiate another repayment arrangement if they wish. See Negotiation of debt repayments with customers

Content of the message

Payment of the money you owe will start again soon. We will deduct your agreed amount automatically from your Centrelink payment. You can change this amount by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS

This is a nudge message sent 3 days before the debt due date and there is no repayment arrangement in place. The customer must pay in full or enter a repayment arrangement before the due date. See Negotiation of debt repayments with customers

Content of the message

The money you owe is due soon. Please set up a payment arrangement now by using the Express Plus Centrelink mobile app or your Centrelink online account through myGov. Thank you if you have already paid. Do not reply by SMS