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Processing Family Tax Benefit (FTB) claims for Approved Care Organisations (ACO) 007-07030060

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Contact details

Approved Care Organisation processing team

Getting started with Content Manager

Confirming admission and release

Email templates

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.

Approved Care Organisation - RFI

Approved Care Organisation - Updates complete

Approved Care Organisation - Internal SUS IMP request

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ACO spreadsheet

This table lists the questions on the spreadsheet the ACO email to the ACO processing team to be used to claim FTB for a new child, additional children, or to advise that a young person has been transferred or discharged.

Item

Section

1

Young person details

Details of the young person need to be provided in this section.

Admitted to ACO

If the young person is being admitted, the following information is required:

  • date of admission
  • probable length of stay
  • details of the person or authority last receiving Family Tax Benefit (FTB) for the young person, or who they were living with
  • details if the young person is receiving a payment in their own right
  • education details (for a child aged 15 years 10 months or over)

Discharged or transferred from ACO

If the young person is being discharged or transferred, the following information is required:

  • date of discharge from the ACO's care
  • details of the person or authority the young person is being discharged or transferred to

2

Care information

Admitted to ACO

If the young person is being admitted, the following information is required:

  • date care arrangement started (date of admission)
  • probable length of stay
  • if the care is court ordered
  • if the young person is in someone’s else’s care for weekends or school holidays

Discharged or transferred from ACO

If the young person is being discharged or transferred, the following information is required:

  • date of discharge or transfer from organisation

3

Education Details

This section is mandatory for young persons aged 15 years and 10 months or older

  • has the young person completed year 12
  • date of completion of year 12
  • studying full/part time or not at all
  • course title

reason not in full time education or training

4

Previous Carer

  • name and address of the person or authority last caring for the young person

5

Centrelink - For office use only

This section is for internal use only and where the ACO processing team add:

  • child’s CRN
  • parent CRN
  • if ACO is to be paid
  • previous carer CRN where FTB was received prior to ACO admittance
  • any additional comments