Relationship Status for Family Tax Benefit (FTB) 007-07030130

If the customer and/or their partner is under the age of consent and living as a member of a couple with the other parent of their child, they are not required to take reasonable action to obtain child support against that person.

In these cases:

• key the 'MWP', (Manual workaround pass) maintenance action test code (manually on the MNMA screen) for the relevant child/ren
• in Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows:
• Service Reason: FTB
• Review Reason: OTH (Other)
• Due Date: date the youngest member of the couple reaches the age of consent
• Source: INT
• Date of Receipt: today's date
• Notes: 'Age of consent relationship status/maintenance action review. Youngest member of couple has reached age of consent, review and update as per OB 007-07030130.'
• Keywords: MATREV
• Workgroup: leave blank
• Position: leave blank
• Transfer To Region: leave blank
• the review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action
• code a 'Display on Access' (DOA) DOC indicating the customer has had the 'MWP' MAT code input because:
• one or both of the couple is under the age of consent and
• the parents are cohabitating but are unable to be treated as a member of a couple due to the age of consent

When the review matures:

• contact the customer by letter or phone
• confirm the continued living arrangements at the age of consent

When both parties reach the age of consent, if the customer is:

• still partnered, update their marital status. See Step 6 of table 2 in Change in relationship status from single to partnered:
• Once the marital status has been updated, ensure any child/ren of the relationship have been placed in a current relationship group. See How to group children on a customer's Family Tax Benefit record
• no longer partnered:
• MWP will no longer be applicable and the Maintenance Action Test (MAT) will apply. MAT must be updated manually from the date of separation
• Advise the customer they are required to take reasonable maintenance action in order to continue to receive more than the base rate of FTB Part A, see Maintenance Action Test (MAT) for Family Tax Benefit (FTB) customers

The Resources page contains information about relationship status for Family Tax Benefit coding and description