Cancellation, rejection, not effective, assessed and current zero rate codes for Parental Leave Pay (PPL) 007-09030010

This page contains information for Service Officers when determining the correct code to use when cancelling, rejecting or making a claim for Parental Leave Pay (PPL) not effective.

The tables below show the pre and post claim codes used for assessing a PPL claim as NEF (not effective), REJ (rejected) or CAN (cancellation).

Legend - Explanation of reason code fields

Explanation of reason code fields used on this page

Table 1: this table describes information on the correct code to use when cancelling, rejecting or making a claim for PPL not effective.

Item	Description
1	Valid action codes Manual cancellation of PPL should not be undertaken when a customer advises of a change in circumstances. The change in circumstances for PPL must be updated on the customer record. Process Direct The PPL Claim Action (P1CA) screen allows the user to manually update the status to NEF, REJ or CAN.
2	Not effective/Rejection A PPL status of NEF or REJ cannot be reassessed using a REA activity on the P1CA. However, if all information is provided, claims can be reassessed by re-indexing them using an NCL activity type. A customer does not need to lodge a new claim if certain circumstances are met, e.g. if all requested information has been provided. See Not effective, rejection or withdrawal of claim for Parental Leave Pay (PPL). For specific day level rejection codes and descriptions, see the Resources page of Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023.
3	Restoration A PPL restoration can only be actioned if the PPL claim is cancelled with a restorable reason. Where a customer’s PPL claim is Cancelled 'EOP - End of Payment' (CAN-EOP) and the customer advises they weren’t eligible for a previously paid PPL day/s (for example the customer worked on the nominated day) the claim can be reopened and reassessed. Note: only selected staff have access to reopen these claims.
4	Level Claim - status applies to PPL claim Period - status applies to a block of consecutive PPL days Day - individual PPL day level status Note: the manual coding of levels is not required on the P1CA screen. Coding will be automatic and will not display.
5	Legend Manual - reasons that can be manually input via the PPL Claim Action (P1CA) screen Auto - automatically occurring reasons (cannot be keyed manually) Open (OPN) - further updates can be made to the claim, including changes to the customer’s claimed and unclaimed PPL days Closed (CLO) - claim is closed as the customer is no longer eligible for PPL. Further updates can only be made for an acceptable reason. For example, PPL may be restored when cancelled with a restorable reason such as EOP, CRQ or OTH.

A - L rejection, cancellation or not effective status codes for PPL

A - L list of rejection, cancellation or not effective status codes for PPL

This table contains a list of the A to L cancellation, rejection and not effective codes relevant to PPL.

Letter

Terms

A - L

A - L list of cancellation, rejection and not effective codes

Table 2: this table contains a list of the A to L cancellation, rejection and not effective codes relevant to PPL.

Code	REJ, CAN or NEF code	Manual or auto?	Restoration (does not apply to REJ or NEF)	Level	Open (OPN) or Closed (CLO) claim status	Description	Act reference
A12	NEF	Auto	No	Claim	CLO	Claim made more than 12 months since DOB/DOC	60 PPL Act 2010
A24	NEF	Auto	No	Claim	CLO	Claim made more than 24 months since DOB/DOC Note: A24 will be triggered for subsequent claimants only. For initial claimants, A12 will be the claim outcome.	60 PPL Act 2010
ABN	NEF	Auto	No	Claim	CLO	The ABN has not been provided within 14 days of claim	120 PPL Act 2010
ACN	REJ	Auto	No	Claim	CLO	Additional circumstances not met (expected in care <26 weeks, child protection legislation, court parentage order, no exemption has been applied)	31 PPL Act 2010
ANV	NEF	Auto	No	Claim	CLO	Approval Giver is not valid. For example, the Approval Giver is not the birth mother or first adoptive parent of the child.	59A PPL Act 2010
ANP	NEF	Auto	No	Claim	CLO	Approval not provided. Approval has not been provided for any claimant other than the birth mother, first adoptive parent or claimant in special circumstances to claim PPL for a child.	59A PPL Act 2010
AWC	REJ/CAN	Auto	No	Claim	CLO	Approval withdrawn for claim. The Approval Giver has withdrawn their approval for the Approval Seeker to claim PPL for the child.	59A PPL Act 2010
BAN	NEF	Auto	No	Claim	CLO	Bank account details have not been provided for PPL payment within 28 days of request (post birth only)	56 PPL Act 2010
BNR	REJ	Auto	No	Claim	CLO	Birth not registered (post birth only)	18 PPL Act 2010
C24	CAN	Auto	No	Claim	CAN/CLO	24 months passed since DOB/DOC	60 PPL Act 2010
CLR	REJ/NEF	Manual	No	Claim	CLO	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ Withdrawn/Voluntary surrender	61 PPL Act 2010
CNA	NEF	Manual	No	Claim	CLO	Claim not appropriate Only to be used when the customer claimed an incorrect payment. For example, the customer meant to claim Parenting Payment (PPP or PPS).	56 PPL Act 2010
CRQ	CAN	Manual	Yes	Claim	CLO	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ Customer request	Administrative Decision
DEA	CAN/REJ	Auto	Yes	All levels	CLO	Customer death	54 PPL Act 2010
DOS	CAN	Auto	Yes	All levels	CLO	Permanent departure overseas	46 PPL Act 2010
EDB	CAN	Auto	Yes	Period	OPN	End of a block of consecutive PPL days where the employer is the paymaster.	71A PPL Act 2010
EDF	CAN	Auto	Yes	Period	OPN	End of a block of consecutive PPL days where Services Australia is the paymaster.	71A PPL Act 2010
ENA	REJ	Auto	No	Claim	CLO	Estimate not accepted	37 PPL Act 2010
EOP	CAN	Auto	Yes	Claim	CLO	End of payment	75 PPL Act 2010
ERC	CAN	Auto	No	Claim	CLO	Relinquish care fully claimed – all days claimed	31AA PPL Act 2010
FFR	REJ	Auto	No	Claim	CLO	The child is in the customer's care under a formal foster care arrangement	275 PPL Act 2010
GNC	REJ	Auto	No	Claim	CLO	No eligible approval giver claim. For example, first gaining parent of a surrogacy arrangement did not lodge an effective claim or is not eligible to PPL.	59A PPL Act 2010
INC	REJ	Auto	No	Claim	CLO	The income test has not been met	41 PPL Act 2010
INF	NEF	Manual	No	Claim	CLO	Information/details not provided (limited circumstances. Only to be used when specific reason codes do not apply. For example, where proof of birth/placement has not been provided with post-birth/placement claims. Does not apply to all information on the pre-birth scenario)	56 PPL Act 2010
KAD	REJ	Auto	No	Claim	CLO	Known adoption	275 PPL Act 2010
LSB	REJ	Auto	No	Claim	CLO	Not legally stillborn	277 PPL Act 2010

M - Z cancellation, rejection and not effective status codes for PPL

M - Z list of cancellation, rejection and not effective status codes for PPL

This table contains a list of the M to Z cancellation, rejection and not effective codes relevant to PPL.

Letter

Terms

M - Z

M - Z list of cancellation, rejection and not effective codes

Table 3: this table contains a list of the M to Z cancellation, rejection and not effective codes relevant to PPL.

Term	REJ, CAN or NEF code	Manual or auto?	Restoration (does not apply to REJ or NEF)	Level	Open (OPN) or Closed (CLO) claim status	Description	Act reference
MCR	REJ/NEF	REJ: Auto NEF: Manual	No	Claim	CLO	Multiple child not payable. PPL can only be paid for one child in a multiple birth/adoption.	20 PPL Act 2010
N28	REJ	Auto	No	Claim	CLO	Child not in care after 28 days from expected date of care	11 PPL Act 2010
N97	NEF	Auto	No	Claim	CLO	Customer lodged claim outside PPL allowable early claim period	60 PPL Act 2010
NCY	REJ	Auto	No	Claim	CLO	Adopted child over 16	275 PPL Act 2010
NDC	REJ	Auto	No	Claim	CLO	No days claimed Applied when 24 months passed since DOB/DOC	60 PPL Act 2010
NDN	NEF	Auto	No	Claim	CLO	No PPL days nominated	56 PPL Act 2010
NPA	NEF	Auto	No	Claim	CLO	Proof of Approval Giver’s work details not provided.	13 PPL Act 2010
NPI	NEF	Auto	No	Claim	CLO	Proof of income not provided within 14 days of request	117 PPL Act 2010
NPW	NEF	Auto	No	Claim	CLO	Proof of work history not provided within 14 days of request	117 PPL Act 2010
NRQ	REJ	Auto	Yes	All	Claim: CLO Day: OPN	Not residentially qualified Claim level: For a pre birth or post birth claim or where residency requirements were not met at DOB/DOC Day level: For a post birth claim where residency requirements were met at DOB/DOC but not on a PPL day	45 PPL Act 2010
NTC	NEF	Auto	No	Claim	CLO	No tax file number recorded - customer	59 PPL Act 2010
NWA	REJ	Auto	Yes	All	Claim: CLO Period: OPN	Newly Arrived Resident's Waiting Period (NARWP) not met Claim level: For a pre birth or post birth claim or where NARWP not met at DOB/DOC Day level: For a post birth claim where NARWP was met at DOB/DOC but not on a PPL day	31A PPL Act 2010
O56	CAN	Auto	Yes	Claim	OPN	Overseas for 56 weeks	46 PPL Act 2010
OTH	CAN/REJ/NEF	Manual	Yes	All levels	CLO	Other Only to be used in limited circumstances where: no other valid reason is available, or as part of an approved workaround	Administrative Decision
PAC	NEF	Auto	No	Claim	CLO	PPL already claimed by customer	21 PPL Act 2010
PAP	REJ	Auto	No	Claim	CLO	Full PPL entitlement already paid to partner or another person	21 PPL Act 2010
POB	NEF	Auto	No	Claim	CLO	Proof of birth not provided within 56 days of first nominated PPL day	57 PPL Act 2010
POP	NEF	Auto	No	Claim	CLO	Proof of care has not been provided within 56 days of first nominated PPL day	57 PPL Act 2010
RKC	CAN	Auto	No	Claim	CLO	Relinquish care days outside period PPL claimant who has relinquished care –remaining days that are not available to use	31AA PPL Act 2010
SNI	REJ/CAN	Manual	No	Claim	CLO	Security Notice Issue	278C PPL Act 2010
WHT	REJ	Auto	No	Claim	CLO	Work history test not met	33 PPL Act 2010
WTA	REJ	Auto	No	Claim	CLO	Work history test not met by the Approval Giver where the Approval Giver is the birth mother or first adoptive parent.	13 PPL Act 2010
WUK	CAN/REJ	Auto	Yes	Claim	CLO	Whereabouts unknown (no current address recorded)	125 PPL Act 2010

Assessed and current zero rate codes for PPL

Table 4: this table contains a list of the PPL assessed (ASS) and current zero rate (CZR) codes. The overall claim status for PPL-ASS and PPL-CZR claims is always open.

Term	ASS or CZR	Description
ADN	ASS	Awaiting nomination of a PPL day
ADW	ASS	All PPL days have been withdrawn
ASD	ASS	Preliminary eligibility has been determined, and claim is awaiting first PPL day
AWP	ASS	Awaiting Permission Days. Claim lodged by an Approval Seeker and the Approval Giver has not yet provided permission to share PPL days to the Approval Seeker.
EIA	ASS	Preliminary eligibility has been determined, and claim is awaiting PPL employer acceptance of role
EIR	ASS	Preliminary eligibility has been determined, and claim is awaiting PPL employer registration
FLX	CZR	PPL eligibility has been determined, the customer has been paid one PPL day and has future payable PPL days remaining.
PCB	ASS	Eligibility has been determined and the claim is pending proof of birth/entry into care. This status only relates to pre-birth claims for PPL

Operational Information