Family assistance reconciliation and lump sum claim screens 007-11070000

Note: for information about Child Care Subsidy (CCS) reconciliation see Reconciliation of Child Care Subsidy (CCS).

To view details, see Customer enquires about Family Tax Benefit (FTB) reconciliation or lump sum claim.

Go to the FAO Reconciliation and Claim Summary (FRCS) screen to view the status/result of:

• FTB reconciliation: FTB paid as fortnightly instalments during the relevant year
• FTB lump sum claim
• FTB lump sum claim lodge with the Australian Taxation Office (ATO) screens
• CCF reconciliation (in Customer First only): Child Care Benefit for approved care paid as reduced fees during the relevant year
• CCF lump sum claim (in Customer First only)

The Australian Taxation Office (ATO) Sensitive Warning (ATOSW) screen may display. This warns that some information displayed on the lump sum and reconciliation enquiry screens must not be given to the customer.

The FRCS screen will display the calculation status of the lump sum claim or reconciliation including:

• Financial year: and
• Calculation Status: on FRCS screen

Is status 'Pending'?

• Yes, go to Step 3
• No, go to Step 4

See:

• Family Tax Benefit (FTB) reconciliation or lump sum claim pending
• Child Care Benefit (CCB) reconciliation or lump sum claim pending

Procedure ends here.

To view the calculation results of a completed or finalised claim or reconciliation, see:

• FTB reconciliation and lump sum claim calculation screens
• CCB reconciliation and lump sum claim calculation screens