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Assessing an Application to establish list of authorised healthcare provider individuals (10516) (Department of Health form) 012-04050020

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This page contains information about government department arrangements.

Agreements and arrangements

Service Level Agreement (SLA) compliance

This table outlines timeframes that apply to all My Health Record applications under the SLA agreement with the Department of Health and Aged Care.

Item

SLA timeframes

1

SLA for processing application

Applications with all required information must be processed within 14 calendar days from date of receiving complete application.

2

SLA for requesting information to complete application

  • 1st contact is made
  • 2nd contact to be made 14 calendar days after 1st contact date
  • Rejected: 7 days after 2nd contact
  • Total = 21 calendar days