Enquiry management for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10010140
Practice changes that do not need a form
Table 1
Note: practices choosing to communicate via email should use HPOS messaging for secure online communication.
Amendment |
Notice of change |
Spelling or data entry errors (not changes) to:
|
|
Correcting or amending:
|
|
Correcting, amending or changing an existing:
|
If notifying a change of name, the notification must include both former and new names Note: authorised contact names cannot be amended in PIP or WIP - Practice Stream online. The authorised contact details must be removed and re-added. See: Authorised contact person changes for PIP and WIP - Practice Stream for more details. Changes to the practice owners must be notified using the Practice Incentives Change of practice ownership form (IP010). Changes to the authorised contact persons must be notified using HPOS or the Practice Incentives Change of practice details form (IP005). |
Withdrawing from an individual incentive Adding or updating an ABN |
|
Adding or changing a:
|
Check associated documents for previously lodged evidence to confirm the changes. Changes to the ownership structure or ownership type must be notified using a Practice Incentives Change of practice ownership form (IP010). See also: Forms and letters for PIP and WIP - Practice Stream. |
If practice is not relocating, changing the:
This can happen because of a council or government decision. |
The practice must provide:
See also, |
HPOS updates that require additional forms or information
Table 2
See Online practice application for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream for a full list of HPOS updates.
Review of decision (ROD) Q&As
Table 3
Item |
Description |
1 |
Question: What does this form mean? Answer: All PIP/WIP - Practice Stream practices who wish to request a review of decision must complete the Practice Incentives Review of Decision (IP027) form. Requests for a ROD should be lodged within 28 days of the original decision or notification. |
2 |
Question: Can I ask for assistance from the Service Officer in writing my request for review of decision? Answer: Service Officers can provide guidance on where to find the relevant program guidelines but cannot assist in the response. It is the practice’s responsibility to state their claim against the relevant program guidelines. Giving false or misleading information is a serious offence. |
3 |
Question: What am I required to do? Answer: Practices must complete Practice Incentives Review of Decision (IP027) form. This includes:
The complete form must be submitted to Services Australia within 28 days of receiving the decision to be reviewed. The agency will review its decision in accordance with the PIP/WIP - Practice Stream eligibility criteria and/or payment formula. The agency will advise the practice in writing of the outcome once a decision has been made. Decisions are made on a case by case basis. |
4 |
Question: What kind of evidence can I provide to support my Review of Decision? Answer: Practices can provide various forms of evidence to help support their request for a Review of Decision. It is recommended that practices do this in the initial request. Types of evidence include:
|
5 |
Question: If I am successful, how long will it take for my practice to get its payment? Answer: If successful, the practice’s payment will be released as soon as possible. Note: do not give a specific time frame for payment releases. Payments may not be released each fortnight. |
6 |
Question: Can I use this form for Standardised Whole Patient Equivalent (SWPE) Calculation queries? Answer: No. All SWPE calculation queries must go through to the Incentive Programs. |
7 |
Question: Where can I find more information? Answer: The PIP/WIP - Practice Stream guidelines contain information about program eligibility. For more information or to view the guidelines, go to the agency’s website. |
Releasing information to Medicare Engagement Officers (MEOs)
Table 4
Contact details
Practice Incentives Program (PIP)
Workforce Incentive Program (WIP) - Practice Stream
Health professional contact information
Medicare and Aged Care - Local Peer Support (LPS)