eHealth Incentive for Practice Incentives Program (PIP) 012-10050000

The PIP eHealth Incentive encourages practices to:

• Keep up to date with digital health
• Adopt new digital health technology, and
• Improve administration processes and patient care

A practice must meet the 5 eligibility requirements in the eHealth Incentive guidelines to get eHealth Incentive payments.

A practice must use Health Professional Online Services (HPOS) to apply for the eHealth Incentive.

When there are system issues, the practice can contact the Incentives Processing team to:

• Help the caller access HPOS, and
• Help the caller apply for the eHealth Incentive, see Table 2 Steps 3-4 on the Process page

If system issues continue, ask the practice to submit a written request using the:

• PIP eHealth Incentive application (IP002) form

Escalate all written requests for the IP002 form to the Local Peer Support (LPS) via the Incentives Escalation Database. Programme Management will give the IP002 form to the practice. The Incentives Processing team will process the form once submitted.

The IP002 form is only available in exceptional circumstances when the practice is having system issues.

Practices must use HPOS to update the below eHealth details:

• opting-in
• opting-out
• updating their HPI-O
• checking the quarterly Shared Health Summary (SHS) targets, and
• withdrawing

When there are system issues, the practice may contact the Incentives Processing team:

• Help the caller access HPOS,
• Help the caller:
• opt in or opt out, see Table 3 Steps 3-5
• update a HPI-O number, see Table 4 Steps 3-6
• withdraw from the eHealth Incentive, see Table 5 Steps 4-5

If system issues continue, ask the practice to submit a written request so a Service Officer can manage their participation details.

The practice can send the request on official company letterhead or via email.

The request must include:

• official company letterhead (letter only)
• the practice ID
• the practice name
• the full practice address
• consent to withdraw from the eHealth Incentive, and
• a signature by at least 1 registered owner or authorised contact person

Escalate all written requests to update participation details to the Local Peer Support (LPS) via the Incentives Escalation Database. Programme Management will update the participation details.