Online Services for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10130040

To access PIP/WIP - Practice Stream Online the practice must:

• create a PRODA account, and
• link HPOS to their PRODA account

Does the practice have access to HPOS through their PRODA account?

• Yes, go to Step 2
• No, help the caller to:
• Register a PRODA account, and
• Link HPOS to their PRODA account
• Go to Step 2

See also:

• Helping users self-manage their PRODA account
• Helping users register a Provider Digital Access (PRODA) account and access services

Ask the customer for their RA number.

Link the RA number to the practice profile. See Table 2 for assistance.

Tell the customer:

• they have access to PIP/WIP - Practice Stream Online
• they can grant online access to other practice staff
• Direct the customer to the appropriate HPOS User Guide for help. The Resources page has a link
• Other practice staff do not need to contact Services Australia to link their RA numbers

If the practice is:

• PIP consenting, the practice needs to update all practice details (except the Quarterly Confirmation Statement (QCS) in WIP - Practice Stream only) in PIP Online
• the practice will not need to make the same updates in WIP - Practice Stream Online
• non PIP consenting, the practice needs to update all practice details separately in PIP Online and WIP - Practice Stream Online

See also:

• Link WIP - Practice Stream non-consenting practices with PIP
• Quarterly Confirmation Statement (QCS) in WIP - Practice Stream

Help the customer access PIP/WIP - Practice Stream Online.

• Select My Programs from the HPOS Homepage
• The My Programs screen will show
• Select PIP Online or WIP - Practice Stream Online
• The PIP or WIP - Practice Stream screen will show
• A list of all of the PIP or WIP - Practice Stream practice profiles relating to the PRODA account will show

If the practice:

• is approved for the program
• select Update from the Actions column, next to the right Practice ID
• is not approved for the program
• select Apply Now
• direct the caller to the appropriate HPOS User Guide for help. The Resources page has a link
• tell the caller to look at the WIP - Practice Stream Online HPOS User Guide on the Services Australia website for help
• application is in progress
• select Continue under In Progress Application
• application is submitted
• processing of the application is not yet complete
• select View PDF or View RTF to review the submitted application

If the customer does not have all functions available (for example: ‘Update’):

• ask the caller to log out of HPOS in their current browser, and
• log into HPOS using the Google Chrome browser

Log on to these systems:

• PIP Online, or
• WIP - Practice Stream Online

Search for the practice in PIP Online or WIP - Practice Stream Online.

On the Practice Search screen:

• key the Practice ID
• select Search
• the Search Results will show

Check if the practice name and address on the practice profile match the details on the form.

If the details match, go to Step 3

If they do not match, check the company or trading name:

• Select the Practice ID
• The Practice Summary screen will show
• Select Practice Details from the Main menu
• Select Ownership Details from the drop down
• The Ownership Details screen will show

Do these details match the details on the form?

• Yes, go to Step 3
• No, check that the Practice ID keyed is correct.

Check if the person is registered on the practice profile.

• Select Practice Staff System Access from the Main menu
• The Practice Staff System Access screen will show

Is the person registered?

• Yes, go to Step 4
• No, ask them to submit the right form:
• Practice Owner, Practice Incentives Change of practice ownership (IP010) form
• Authorised contact person, Practice Incentives Change of practice details (IP005) form
• Provider, Practice Incentives Individual general practitioner, nurse practitioner or health professional details (IP003) form

Procedure ends here.

Does the person currently have a linked RA Number?

• Yes, go to Step 5
• No, go to Step 6

Does the currently linked RA Number match the new RA number provided?

• Yes, procedure ends here
• No, go to Step 6

Check if the new RA number is correct:

• Search for the PRODA account and/or
• The Individual-PKI account

Go to Step 7.

Does the person currently have a linked RA number?

• Yes, go to Step 8
• No, go to Step 9

To remove an RA number:

• Find the right person listed under Practice owners, authorised contact persons or providers
• Select Remove access from the Action column
• A confirmation message will show
• Select Yes
• Repeat this process for each listing under:
• Practice owners
• Authorised contact persons, and
• Providers

To link an RA number:

• Find the right person listed under Practice owners, authorised contact persons or providers
• Key the RA number in the RA Number column
• Select Grant access from the Action column
• Repeat this process for each listing under:
• Practice owners
• Authorised contact persons, and
• Providers

If error message 2042 shows, decide if an RA number override can occur.

Is the practice a PIP consenting practice?

• Yes, procedure ends here
• No, log on to WIP - Practice Stream Online
• repeat Step 5

Note: if the practice is not PIP consenting and has not provided a separate WIP - Practice Stream practice ID, do not make updates in WIP - Practice Stream.

See also: Link WIP - Practice Stream non-consenting practices with PIP

Log on to this system:

• PRODA

Search for a PRODA account using f the Account Search function

• Key the RA Number
• Select Search

Is a search result found?

• Yes, go to Step 4
• No, go to Step 3

Search for a PRODA account using the Demographic Search function:

• Select/key these details in the right fields:
• First Name
• Surname, and
• Date of birth (DD/MM/YYYY)
• Select Search

Is a search result found?

• Yes, go to Step 4
• No, the RA number may be for an Individual PKI account. See Table 4 to search for the individual PKI account

Check the following account details:

• User Details, needs to match the person’s given name and family name
• Identity Status, needs to be known

Can the account details be verified?

• Yes, go to Step 6
• No, go to Step 5

Note: if there are any discrepancies, decide if an RA number override can occur.

Did the person call to link their RA Number?

• Yes, refer the person to the eBusiness Service Centre. Procedure ends here
• No, Procedure ends here

Is the account linked to the Health Professional Online Services service?

• Yes, link the RA number. See Table 2 for assistance
• No, help the caller link their services. See Table 1

Log on to this system:

• Verizon Healthcare Public Directory

Search for an Individual-PKI account using one of these methods:

• RA number Search
• Key the RA Number in the Surname/RA Number field
• Select Search
• The Matching Certificates screen will show.
• Name Search, select/key these details in the right fields:
• First Name, and
• Surname
• Select Search
• The Matching Certificates screen will show

Confirm the search details if no Individual PKI account is found.

If the search results are correct, the RA number may be for a PRODA account.

Check these account details:

• Full name, must match the person’s given name and family name
• ‘cn=John Smith :2177143522,o=health,st=vic,c=AU’
• RA number
• ‘cn=John Smith :2177143522,o=health,st=vic,c=AU’

If the name does not match the practice profile, see the RA number overrides table on the Resources page to decide if an RA number override can occur.

If the account details are:

• acceptable, link the RA number. See Table 2 for assistance
• not acceptable, and the person:
• is on the phone, refer the caller to the eBusiness Service Centre. Procedure ends here
• sent a request, Procedure ends here