Link Workforce Incentive Program (WIP) – Practice Stream non-consenting practices with Practice Incentives Program (PIP) 012-11090010

Log on to WIP – Practice Stream Online.

On the Practice Search screen:

• key the Practice ID
• select Search. The Search Results will show
• select the Practice ID. The Practice Summary screen will show

If the PIP Registered Practice and consent to use PIP data for WIP – Practice Stream status is:

• Yes, the practice is PIP Consenting
• No, the practice is not PIP Consenting

Procedure ends here.

Log onto these systems:

• PIP Online, and
• WIP – Practice Stream Online

On the Practice Search screen:

• key the Practice ID
• select Search. The Search Results will show

If no Search Results show, the practice is not PIP consenting.

Check if the below WIP – Practice Stream details match the details on the PIP practice profile:

• Practice ID
• Practice name, and
• Practice address

If the details:

• match, the practice is PIP consenting.
• do not match, the practice is not PIP consenting.

Log on to these systems:

• PIP Online, and
• WIP – Practice Stream Online

Assess the practice details on the correspondence. The practice must provide a written request:

• on official company letterhead, or
• via email

The correspondence must include:

• the practice name
• the practice address, and
• both PIP and WIP – Practice Stream practice IDs

If the above details are missing, return the correspondence to the practice. Go to Step 8.

Search for the practice in PIP Online and WIP – Practice Stream Online.

On the Practice Search screen:

• key the Practice ID
• select Search. The Search Results will show

If no Search Results show, the practice ID is incorrect, return the request to the practice. go to Step 8.

Check if the practice name and address on the practice profile match the details on the correspondence. Note: an address variance may be accepted.

If the details:

• match, go to Step 3
• do not match, check the company or trading name:
• Select the Practice ID. The Practice Summary screen will show
• Select Practice Details from the Main menu
• Select Ownership Details from the drop down. The Ownership Details screen will show

Do these details match the details on the form?

• Yes, go to Step 3
• No, return the correspondence to the practice, go to Step 8

On the Practice Search screen, check the Search Results Status.

Does the status show as Approved?

• Yes, go to Step 4
• No, return the correspondence to the practice, go to Step 8

Is the practice a PIP consenting practice?

• Yes, finalise the Work Item as Complete, Already complete in PaNDA
• No, go to Step 5

Check the signature block details on the request. There must be:

• the signature of at least one registered owner or an authorised contact person
  Do not check these details if the practice ID is missing, incorrect or the practice cannot be identified
• their full name
  If there are no name details, check the signature. Accept the form if the name can be identified from the signature

Are the declaration details complete?

• Yes, go to Step 6
• No, check the rest of the correspondence to see if any other details are needed and return the correspondence to the practice

The ownership details in the WIP – Practice Stream practice profile must match the PIP practice profile.

• Select Practice Details from the Main menu
• Select Ownership details from the drop down. The Ownership Details screen will show

Check that these ownership details match:

• Ownership type
• Company name
• Trading name
• ABN
• Ownership address, and
• Owners/Partners/Associates

Do the ownership details match?

• Yes, go to Step 7
• No or other details are needed. Go to Step 8

• Escalate the request to Local Peer Support (LPS) via the Incentives Escalation Database
• Upload the request to the practice profile.
• Finalise the Work Item as Complete in PaNDA

If the correspondence needs more details:

• Return the correspondence to the practice. If the correspondence is received via:
• Official company letterhead, use the Request for more information for the PIP and the WIP – Practice Stream (z1736) letter. If the practice ID is missing, incorrect or the practice cannot be identified, use the address on the request
• Email, reply to the original email using the appropriate email template
• Upload the letter or email and the correspondence to the practice profile. Upload the documents to PaNDA only if the practice ID is missing, incorrect or the practice cannot be identified
• Finalise the Work Item as Complete, Request rejected in PaNDA

Send an email to Program Management (Payments team) advising of the PIP consenting request. See suggested email wording on the Resources page.

This can take several weeks to complete as PIP consenting changes are only actioned during specific periods of each calculation quarter.

Go to the LPS mailbox and find the email from the Program Management (WIP – Practice Stream Payments team).

• The Subject is Practices requesting to become PIP consenting (or similar)
• The email gives these details:
• New WIP – Practice Stream practice ID
• Previous WIP – Practice Stream practice ID
• Practice Name, and
• Further action needed

Use the suggested email wording on the Resources page to send an email to the practice or call to confirm these details:

• The practice is PIP consenting
• The new WIP – Practice Stream practice ID and Practice name
• The WIP – Practice Stream practice ID now matches the PIP practice ID
• The next WIP – Practice Stream Quarterly Confirmation Statement (QCS) will not be generated
• Confirm the practice’s Health Professional details via return email for the next WIP – Practice Stream quarter
• The new WIP – Practice Stream profile now reflects the same details as their PIP profile
• Make most practice updates to their PIP profile without making the same update to their WIP – Practice Stream profile

Note: only call a practice if no email address is available. Add a comment to the practice profile advising details of the call.