Online Services for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10130040

RA Number error codes and definitions

Table 1

Error code

Error text

Resolution

2042

The name associated with the RA number entered is ‘Jennifer Smith’ but system access is required for ‘Jenny Smith’. Select yes to confirm this is the same person.

Check if the RA number belongs to the person.

See Table 2 to decide if an RA number override can occur.

2250

The RA number entered is either incorrect or is not current. Enter a current RA number and select the Grant access link.

See the Helping users manage/link identifiers for HPOS table in Helping users self-manage their PRODA account.

RA number overrides

Table 2

If the name is…	Then the RA number override is…
Misspelt Abbreviated For example, MD for Mohammad A Maiden name Two given names	Acceptable
Registered to another person	Unacceptable

RA number updates over the phone

Table 3

Scenario	Action
A Caller wants to access PIP Online and/or WIP - Practice Stream Online. They do not know their RA number.	Search for the RA number Search for the PRODA account Search for the Individual-PKI account Update the RA number Help the caller access the online services Provide the RA number to caller for future reference
An owner or authorised contact person is asking to update a RA number for another staff member.	Update the RA number Note: do not search for the RA number. The PRODA account holder must give their authority to do a search for the RA number.
An owner or authorised contact person wants to remove online access for another staff member.	Remove the RA number
An RA number has been provided (via phone or correspondence) to link to the practice profile.	Search for the RA number Search for the PRODA account, or Search for the Individual-PKI account Update the RA number