Failed Payments (GDES) for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-19042402
Expand allThis document outlines how to action failed payments for Incentive Programs.
Failed payments
The Program Management team is notified when a program payment fails or returns for:
- Practice Incentives Program (PIP)
- Workforce Incentive Program (WIP) - Practice Stream
Failed PIP and WIP - Practice Stream payments
Program Management updates the relevant spreadsheet when newly failed payments appear on the CPS Payment Summary Report. Spreadsheets are saved in the Incentive Program Delivery (IPD) shared drive.
The report is generated weekly. In most cases, new data will appear after each quarterly payment run.
IPD are responsible for monitoring the spreadsheet for newly failed payments and investigating or following up. The investigating Service Officer will update the spreadsheet with their findings.
Program Management (Payments Team) will monitor the spreadsheet for IPD updates. They will then arrange for the refresh of system data and redirection of the failed payment/s.
The Resources page contains links to contacts and forms.
Related links
Processing and National Demand Allocation (PaNDA
Practice closure or withdrawal in PIP and WIP - Practice Stream
Change of practice ownership for PIP and WIP - Practice Stream
General Practitioner Aged Care Access Incentive (GP ACAI) for Practice Incentives Program (PIP)
Update practice bank details in PIP or WIP - Practice Stream
Practice amalgamation for PIP and WIP - Practice Stream
Practice relocation for PIP and WIP - Practice Stream
Associated documents and comments for PIP and WIP - Practice Stream
Link WIP - Practice Stream non-consenting practices with PIP
Enquiry management for PIP and WIP - Practice Stream