Failed Payments (GDES) for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-19042402

The Program Management team is notified when a program payment fails or returns for:

• General Practitioner (GP) Aged Care Access Incentive (ACAI)
• Practice Incentives Program (PIP)
• Workforce Incentive Program (WIP) - Practice Stream

Payment channels include:

• Reserve Bank statements
• CPS Payment Summary reports
• Government Direct Entry Services (GDES) reports (GP and ACAI)

The Program Management team:

• update the relevant spreadsheets with failed GP Aged Care Access Incentive (ACAI) payment data, and
• email the Incentives Team Leader using the Incentives Delivery Leaders mailbox

A Team Leader will assign the failed payment to a Service Officer to investigate or follow-up.

Program management updates the relevant spreadsheet when newly failed payments appear on the CPS Payment Summary Report. Spreadsheets are saved in the Incentive Program Delivery (IPD) shared drive.

The report is generated weekly and in most cases, new data will appear after a quarterly payment run.

IPD monitor the spreadsheet for newly failed payments and investigate or follow-up. The investigating Service Officer will update the spreadsheet with their findings.

Program Management will monitor the spreadsheet for IPD updates. They will then arrange for the refresh of system data and redirection of the failed payment(s).