Using HPOS Mail Centre to send letters for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-22080436

• Before sending, remove from the subject line and message:
• chevrons (<,>), and
• all information that is not relevant
• Make sure the message is in plain text
• Rename the file before attaching to the HPOS message. Letters sent through HPOS must only have the Practice ID in the file name
• Do not add links in HPOS messages. Service Officers must include the full URL

To find a copy of sent mail in HPOS:

• Open Mail Centre (PIP or WIP - Practice Stream)
• The Mail Centre shows
• Select All from the top menu
• Select All Mail from the View dropdown menu
• Select search
• A list of all sent mail displays. A paperclip image displaying next to the practice name shows that the message has an attachment
• default display is by Received mail, in date order
• use the Display dropdown menu to show All or Sent mail

To change the display order, select:

• Practice/Provider
• Subject
• Update Date/Time or Ref No heading at the top of the display list

To narrow the search, use the:

• Practice ID/Provider Stem radio button and key in the Practice ID or RA number
• Range radio button, to change the date range

Practice Incentives Program (PIP) - Incentive Programs Delivery (IPD) Program Office team