Amend authority approval application 012-63020060

If assistance is required:

• Is it a general authority item? Contact Local Peer Support (LPS) or a Pharmaceutical Advisor (PA), go to Step 2
• Is it a listing administered by Complex Drugs Team that you are not proficient in? Refer to the Complex Drugs Programs team
• Department of Veteran's Affairs items? Contact Repatriation Pharmaceutical Benefits Scheme (RPBS) Authorities.

See also: Telephone standards for Medicare and Health Delivery

If none of the above, go to Step 4

• To clarify an amend process refer to LPS who will provide information on how to proceed
• If LPS is unavailable follow the:
• Tier 0 technical support - self-sufficiency, and
• complete the LPS Referral Form
• To clarify restriction intent refer to a PA who will provide information on how to proceed
• If PA is unavailable, follow the Pharmaceutical Advisor Escalation process:
• complete either a General Authorities PA or Complex Drugs PA call back form
• advise the caller that the issue will be referred to a PA,

Has the LPS/PA determined the change is acceptable?

• Yes, go to Step 4
• No, reject the request

• Complete the amendment
• Enter an Authority comment for the approval, providing details of the:
• original indication and/or information stated
• modification by the prescriber

Note: Any comments made on OPA are available to prescribers using self service

• Online PBS Authorities, select Resubmit
• Mainframe, enter assessment result for the approval as '5' (previously rejected/now approved)

• Go to OPA and click on Search Authorities
• Search patient using either Medicare number of Patient's name and date of birth/post code
• Select the correct prescription and click on Amend

• if the prescription is requested by the same prescriber, go to Step 4
• if the prescription is not requested by the same prescriber, go to Step 3

• Refer to LPS if enquiry is regarding a process, LPS will provide information on how to proceed
• If LPS is unavailable
• follow the Tier 0 technical support - self-sufficiency, and
• complete the LPS Referral Form
• Refer to a PA for pharmaceutical enquiry, PA will provide information on how to proceed
• If PA is unavailable follow:
• the Pharmaceutical Advisor Escalation process
• complete either a General Authorities PA or Complex Drugs PA callback form, and
• advise the caller that the issue will be referred to a PA

• Search authorities in OPA to check the supply date, or
• Use Patient Enquiries screen on Mainframe to determine if the prescription has been dispensed

Has the prescription been dispensed?

• Yes, refer to Local Peer Support/Pharmaceutical Advisor Escalation procedures
• No, go to Step 5

If the prescription has not yet been dispensed, the assessment result can be changed for the previous approval to Duplicate:

• For OPA, use ‘Amend’, view result details, and then use assessment result override to change approval to ‘Duplicate’
• For Mainframe, enter 'D'

Note: if unable to ‘Amend’, this means the prescription has been dispensed by the pharmacy

Enter an Authority comment providing details of why the prescription is not valid e.g. prescription did not print.

For additional information, see Online Pharmaceutical Benefits Scheme (PBS) Authorities System (OPA System)