Adding or updating an account-based income stream 108-05060010
Examples of grandfathered income stream in place before the current financial year
DOC templates
Summary: Income stream product updated
A system issue was identified where the income stream category was assessed incorrectly for the customer's account-based income stream product.
The system was fixed in September 2020 and product required remediation.
Income stream cancelled and recoded from Date of Event DD.MM.20XX as this is when income stream category started assessing incorrectly.
Coded Review of Assessment (ROA) screen as a part of the activity as agency error has resulted in the incorrect assessment.
If arrears generated
Arrears of $XX.XX from DD.MM.YYYY - DD.MM.YYYY issued as per Operational Blueprint - Adding or updating an account-based income stream, 'Category rectification activities' Table 8.
If debt generated
Debt raised for investigation due to incorrect historical assessment for customer. System issue resulted in incorrect assessment for customer.
Intranet links
Level 2 Policy Helpdesks - Online Query Form
Financial Industry and Network Support (FINS)
Successor Fund and Intra Fund Transfers