Determining the Date of Event for employment income 108-07010040

A separate procedure applies:

• for customers working under the Supported Wage System (SWS)
• for customers reporting foreign employment income, see Foreign income and assets
• for customers claiming Low Income Health Care Card who are not in receipt of an income support payment, see Low Income Health Care Card (LIC) income test

For all other customers, go to Step 2.

If a customer has advised of income expected to be received in the future and:

• they are a statement reporter, tell them to include the employment income in the relevant reporting period
• they are a notification reporter, tell them to contact within 14 days of the employment income being paid

Both types of reporter, go to Step 3

Continuous income frequencies (1WE, 2WE and MTE) can only be recorded in limited circumstances. Customers cannot select a continuous frequency through self-service channels and must contact to determine eligibility (with the exception of customers whose records are in Environment I with an overseas address).

It is the Service Officer's responsibility to determine if the customer is eligible to have a continuous income frequency applied.

Check if the customer is paid regular income and meets either the 1WE or 2WE exception or the Pension Monthly Exception Rule.

If a continuous frequency is already recorded, or one is being recorded within a retrospective update, staff should check to ensure that the exception criteria are still met, and if not it should be ceased and the customer (and/or their partner) must be placed onto statement reporting if applicable. Income will be recorded with a non-continuous frequency (IOP/LOP). See Resources in Recording and correcting employment income details for full instructions.

Where a continuous income frequency is recorded, the Service Officer must record in a DOC how the customer has met the exception criteria.

If the customer is paid irregular income or does not meet either exception, they must be placed onto statement reporting and income will be recorded with a non-continuous frequency (IOP/LOP).

Go to Step 4

For customers and/or partners who:

• have commenced employment, go to Step 5
• have advised of a change to continuous income recorded, go to Step 6
• are reporting income or hours worked where a continuous income exception is not met, go to Step 7
• have been reporting income and now meet a continuous income exception, go to Step 8
• have ceased work, go to Step 9

Customers who meet a continuous income exception

• The date of event (DOV) is the date income is paid. This is generally the date employment is recorded as being paid on the customer’s payslip (not necessarily the date the income was received by the customer)
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the continuous income
• If the first payment of employment income received will be a different amount to the regular expected income:
• Record the first payment with the date of event (DOV) that the income is paid
• Record another date of event (DOV) on the next expected payment date with the regular payment amount
• See Recording and correcting employment income details to complete the update

Customers who do not meet a continuous income exception

• The date of event (DOV) is the date income is paid
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the frequency HOP, the date of event (DOV) will be the Entitlement Period End Day (EPED)
• If details have been advised before the customer's applicable reporting date:
• The customer must wait until their reporting date to provide the details
• See Recording and correcting employment income details to complete the update

Procedure ends here.

Where the change is a one off change

For income recorded with the MTE frequency:

• A customer is not considered to still meet the continuous income exception if they have had a one-off change
• See below for steps where the continuous income exception is no longer met
• MTE can be recorded again if the customer later begins to meet the criteria again

For income recorded with the 1WE or 2WE frequency:

• The date of event (DOV) is the date the one off change in income is paid
• Record the one-off income using the appropriate continuous income frequency
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the continuous income
• If the previous continuous income has a channel type of Conversion (CNV):
• Zero off the previously recorded continuous income amount from the date last paid by the employer + 1 day
• Record another date of event (DOV) on the next expected payment date with the regular payment amount using the appropriate continuous income frequency
• See Recording and correcting employment income details to complete the update

Where there has been a change to a continuous income/pay frequency and an exception is still met

• The date of event (DOV) is the date the changed income is paid. This is generally the date employment is recorded as being paid on the customer’s payslip (not necessarily the date the income was received by the customer)
• Record the income using the appropriate continuous income frequency
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the continuous income
• If the previous continuous income has a channel type of Conversion (CNV):
• Zero off the previously recorded continuous income amount from the date last paid by the employer + 1 day
• See Recording and correcting employment income details to complete the update

Where there has been a change and a continuous income exception is no longer met

• Income can no longer be recorded using a continuous income frequency
• Zero off the continuous income from the date last paid by the employer where an exception was met + 1 day
• The customer and/or partner will become a statement reporter if they aren't already
• The date of event (DOV) for the new income, is the date the income, which does not meet an exception, is paid
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the continuous income
• If details have been advised before the customers applicable reporting date:
• The customer will need to wait until their reporting date to provide the details
• See Recording and correcting employment income details to complete the update

Procedure ends here.

• The date of event (DOV) is the date income is paid. This is generally the date employment is recorded as being paid on the customer’s payslip (not necessarily the date the income was received by the customer)
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the frequency HOP, the date of event (DOV) will be the Entitlement Period End Day (EPED)
• See Recording and correcting employment income details to complete the update

Procedure ends here.

• The date of event (DOV) is the first date paid once a continuous income exception has been met. This is generally the date employment is recorded as being paid on the customer’s payslip (not necessarily the date the income was received by the customer)
• If the customer or partner have received multiple pays in a single entitlement period, further steps may be required
• Hours worked can be recorded, if required, with the continuous income
• See Recording and correcting employment income details to complete the update

Procedure ends here.

Where continuous income is recorded

• Zero off the continuous income from the date last paid employment income + 1 day
• If the last amount of employment income paid was different to the continuous income recorded:
• Record another date of event (DOV) on the final payment date with the different income amount
• Reassess the customer's reporting requirements if required
• See Cessation of employment income for more information
• See Recording and correcting employment income details to complete the update

Where continuous income is not recorded

• Employment income coded as IOP/LOP does not need to be ceased
• Reassess the customer's reporting requirements if required
• See Cessation of employment income for more information

Note: customers with mutual obligation requirements or customers receiving an IMP-affected payment, must have an Employment Separation Certificate (SU1) requested, if the cessation of employment has not been verified via Single Touch Payroll (STP) data. See Requesting information (CLK).

Procedure ends here.