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Manually issuing a Rent Certificate (SU523HD) 108-18092623

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Issuing an SU523HD

An SU523HD is automatically generated and issued to a customer when:

After the AC screen is updated, automatic processing will occur overnight and the SU523HD will be mailed to the customer’s postal address the following business day. The SU523HD will then appear in the Search Outbound Correspondence tool in Customer First.

Service Officers are only required to manually issue a SU523HD as an ‘Immediate Print’ using Process Direct when:

  • the AC screen has been updated with the correct details
  • the automatically generated rent certificate does not appear in the Search Outbound Correspondence tool in Customer First and
  • the customer is physically present in an office and needs a copy of the form as it has:
  • not been received
  • been misplaced, or
  • been incorrectly completed by a customer or landlord

Note: intermittent printing delays can be experienced when manually requesting an 'Immediate Print' of a customer's Rent Certificate (SU523HD) through Process Direct. Service Officers must not process multiple manual 'Immediate Print' requests for the same customer before receiving the 'Print was successful/not successful' message. Doing this will increase the volume of items queued to print and cause further delays.

SU523HD online

Customers with a myGov account linked to their Centrelink online account can get a copy of their SU523HD through the Request a document option online. This is available the next working day after their accommodation details update is finalised on their record.

The SU523HD is available in the Centrelink online account for up to 19 weeks from the day after the change is made to the customer's record. Customers may view, print and save a copy of the form.

The SU523HD is not sent to a customer's myGov inbox.

The Resources page contains a link to a 'view' version of the Rent Certificate (SU523HD) form, and a link to Centrelink online accounts.

Centrelink documents and appointments options online

Determining proof of rent for the Verification field on the Accommodation Details (AC) screen

Processing proof of rent for the Verification field on the Accommodation Details (AC) screen