Centrelink documents and appointments options online 133-04020000

Customers need to create a myGov account and link their Centrelink online account to it to access these services.

Documents available through the Request a document service depend on the customer's circumstances.

Customers can request certain documents using their Centrelink online account and the Express Plus Centrelink mobile app. Depending on their circumstances, customers can access a PDF version of their:

• Application for Payment form
• Australian employment income details
• Centrelink payment details
• Centrelink payment summaries
• Centrelink statement
• Deduction statement
• Detailed income and asset statement
• Employment Services Assessment (ESAt) reports
• Farm Household Allowance (FHA) Support Planner
• Home Equity Access Scheme (HEAS) statement
• Income Management statement
• Income statement
• Job Capacity Assessment (JCA) reports
• Medical certificate information
• Rent Certificates
• Settlement statement
• Payment summary

Recently requested documents will show what customers can view. This is limited to customer requested documents that have not been archived.

Customers requesting a reporting statement (for current EANS customers) or statement of debt cannot access it straight away. If subscribed to letters online, they will get it in their myGov Inbox on the following business day. If not subscribed to letters online, they will get it through postal mail.

Customers cannot access the following documents straight away:

• Employment Services Assessment (ESAt) reports
• Job Capacity Assessment (JCA) reports

A Service Officer may need to review the reports before the customer can access them. They are notified by letter when the review is complete.

Customers who request a replacement concession card will get the card through postal mail.

Customers can use phone self service to request:

• Centrelink payment summaries
• Centrelink statements
• Deduction statements
• Detailed income and asset statements
• Income Management statements
• Income statements
• Replacement concession cards

Customers who successfully access this service will get a receipt number.

Customers can manage existing Services Australia appointments in their Centrelink online account or Express Plus Centrelink mobile app using the standalone Manage appointments service. They can:

• view upcoming appointments, including important information about their appointment
• reschedule eligible appointments
• cancel eligible appointments

Customers can also book their own:

• short (15 minute) phone appointment
• medium (30 minute) face to face appointment at their chosen service centre

Some customers are given the option to book an appointment online when:

• the service does not allow them to continue with an update, and
• they are told to contact the agency

A link to the Manage appointments service is included in some digital services, where customers are told to book an appointment for a certain circumstance. When they select the link, they are taken to the service to book an appointment. Customers are advised to book an appointment and why in these services:

• Update address, accommodation or contact details, when a customer's partner is not moving with them
• Confirm address task, after a customer updates their address using the Update contact details service in myGov, and their partner is not moving with them
• Update relationship details, when the customer's partner has passed away
• Update personal and interpreter details, when a legal name or date of birth evidence is required

Customers will not be able to book an appointment if they:

• already have a future general appointment booked, or
• are ineligible to book online for another reason

Customers using the service in Express Plus Centrelink mobile app can also import appointments to the calendar on their device.