Rent Assistance automatic rent verification review failed 108-22102658

This document outlines the manual processing action to take when rent assistance automatic review processing has failed and staff are allocated work item ZCOC_SAARA_RENT_UPD to complete this review processing manually in Process Direct.

Customers asked to provide a lease agreement

Customers who update their details using the online Address, Accommodation and Contact service will be asked to provide a lease or tenancy agreement if they:

need to give rent verification
advise they have a lease agreement, and
have their or their partners name on the lease agreement

The rent verification code of RA Paying - Rent Verification to be uploaded - UPL will be applied to their record as part of the update if they:

receive or will receive RA with an eligible income support payment or ABSTUDY, or
receive RA with FTB and have notified the change in circumstance within 14 days

Timeframes for providing verification

Customers have 28 days from the date they notified the change in circumstance to provide the requested lease agreement.

If the lease agreement has not been received and/or updated to the Accommodation (ACS) screen within this time frame, automatic review processing will update the AC screen Rent Verification field to Not Verified - NVE and RA payments will stop.

In limited circumstances this automatic review processing may fail and staff will be allocated a work item to complete this review processing manually in Process Direct.

The work item details are: Rent CAN review failed – manual update required (ZCOC_SAARA_RENT_UPD).

Operational Information

Rent Assistance automatic rent verification review failed 108-22102658

Customers asked to provide a lease agreement

Timeframes for providing verification

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