Update address, accommodation or contact details online 133-04150020

The customer can update address, accommodation and contact details separately, or all together.

Centrelink online account

From the homepage, they select:

• MENU
• My details
• Personal and contact details.

To update their:

• address only, they select Update address details
• accommodation only, they select Update accommodation details
• contact details only, they select Update contact details

Customers can also view and update these details by selecting My details > My profile > Personal and contact details.

Express Plus Centrelink mobile app

The customer selects:

• Profile from the home screen, then Contact details.
  A message shows to tell them they will be redirected to their Centrelink online account to complete the action
• OK to continue.
  The customer can update their details in Centrelink online account on their mobile internet browser

This service does not collect relationship status details. The customer needs to contact to advise a change in their relationship status.

Note: some customers can advise of a separation using the Update relationship details service in their Centrelink online account. They should advise of a separation before they use the Update address, accommodation and contact details service.

Advise customers of the letter and messaging options.

If the customer is updating their address, accommodation or contact details due to a relationship separation, there are other updates they should consider, see Separating Safely - Protecting personal details.

Customers must have a Centrelink online account linked to myGov.

Customers will not be able to use this service if they need to complete a Rent Assistance (RA) Profile review.

Customers with a myGov Profile can update their address and contact details using the myGov Update your details service.

This will:

• update their details with all participating services they have linked to their myGov account
• create a task on their Centrelink online account homepage if they add a new home address and need to provide more details. The task will ask the customer to confirm their home address that they recently provided through myGov

The customer:

• must complete the task for the changes to apply to their Centrelink record
• will not need to use the Update address, accommodation and contact details service in their Centrelink online account