Delivery standards for Centrelink payments and services (CLK) 106-02000000
Expand allThis document outlines content relevant to service and timeliness standards for Centrelink payments and services (CLK).
Government intent
Services Australia has developed a number of standards in regard to timeliness, service and completion of claims and forms. These ensure the agency provides support and assistance to customers, while providing the agency with the ability to measure and improve customer service.
Timeliness standards (CLK)
The Department of Social Services (DSS) Partnership Agreement contains Key Performance Indicators (KPIs) which contain some standards that Centrelink must meet.
In order to meet customer expectations and the KPIs under the Balanced Scorecard, Services Australia sets timeliness standards for the payments and services it offers.
Contents
Timeliness standards - Claims processing
Related links
Centrelink service standards and procedures for pre-release and post-release prison customers